Project & Process Optimization Specialist

Job Description:

Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.

Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.

Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.

Your next challenge
Manages special projects related to Merchant business, collaborating with other departments to define the best implementation strategy. Successfully delivers results in line with each project plan's timeline and established KPIs. Actively contributes to achieving both qualitative (process optimization) and quantitative (merchant network growth) objectives across the department.

What you'll be doing:

• Serves as the department's point of reference for internal process optimization and the development of new workflows. Works closely with the Sales and Marketing teams to simplify, optimize, eliminate, and/or automate manual or inefficient processes;

• Supports the strategic planning of merchant campaigns and develops a semi-annual or annual implementation plan;

• Maintains CRM data (Salesforce): manages records, dashboards, workflows, and sales process KPIs and best practices, personally overseeing necessary optimizations and/or developments;

• Designs and implements an efficient lead routing process for the merchant sales area, monitoring response times and generating dedicated reports for management.

You're a match

• Proficiency in Microsoft Office

• CRM software (Sales force)

• Knowledge of the industry or market is a plus

Education Requirements:

• Bachelor's degree

Work Experience Requirements:

• Min 2-3 years of work experience

• Prior Exposure to complex data systems, BI tools, reporting tools

Languages:
Italian

Competencies:
Adaptability (Competent)
Attention to Detail (Competent)
Collaborates (Competent)
Data Analysis (Competent)
Merchant Integration (Competent)
Performance Management (Competent)
Problem-Solving (Competent)
Process Improvement (Competent)
Project Management (Competent)
Revenue Optimization (Competent)

To get this challenge

• Video call with Global Talent Acquistion

• Video call or face to face with Hiring Manager and Local HR Business Partner

• face to face with Merchant Director and HR Director

Your team
Merchants Pre-Sales

Your location
Milano (Hybrid)

Happy at work
1) A meaningful job: Be the change Help us build the future of employee benefits by bringing to life sustainable and personalized experiences and contribute to make a real impact on millions of lives. Our business model delivers not just for individuals but their communities too, by supporting local businesses and economies.
2) A great culture: People matter – a lot Be part of a multicultural team that moves as one in a fast paced and innovative environment. We respect and care authentically about our people, we embrace wellbeing and work-life balance, new ideas and we have a lot of fun
3) An empowering environment: Be yourself At Pluxee we proudly embrace diversity and value the uniqueness of our talents, fostering an inclusive work place where all abilities are celebrated, and equal learning and growing opportunities are a given.