Front Desk Agent

6 giorni fa

Milano, Lombardia, Italia Four Seasons Hotels and Resorts A tempo pieno

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Iconic elegance in Milan's most fashionable neighbourhood. . A 15th-century convent turned sophisticated garden retreat, Four Seasons Hotel Milano is a haven in the centre of Milan's Fashion District. Fall asleep under frescoes in high-ceilinged rooms, dine on authentic Italian dishes on the airy veranda and recover from a day of shopping and sightseeing with a massage in our sleek, modern Spa.

About the role: 

The Front Desk Agent welcomes guests to the property, providing an exceptional guest experience at check-in, during the guest's stay and on departure. This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and aligning with Four Seasons service standards. This role is part of the Front of The House, reporting into the Front Desk Manager.

What you will do: 

Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible 

Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. 

Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person and by phone; 

Resolves guest complaints, and find opportunities to recognize and personalize the service  

experience for all guests  

What you bring: 

One + years experience working within a luxury hotel or similar environment is considered an asset 

Excellent interpersonal skills and communication skills 

Cross cultural sensitivity, and customer service orientation  

Guest centricity and understanding the importance of guest's preferences. 

What we offer: 

Competitive Salary, wages, and a comprehensive benefits package

Excellent Training and Development opportunities

Complimentary Dry Cleaning for Employee Uniforms

Meals available at our Employee Restaurant 

Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year 

Employee Recognition Programs 

Opportunities to build a successful career with global potential 

Schedule & Hours:

This position is based at the Four Seasons Milan.

You must possess the legal right to work in Italy and have fluency in English and Italian.

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