Head of Italy Ecommerce Relocation to Portugal

Ready to lead, disrupt and reinvent the sleep industry?

We are Emma – The Sleep Company. Founded in 2015, we've become the world's largest D2C sleep brand, available in over 25 countries with more than 25 stores across Europe. Recommended by leading consumer associations in EMEA, APAC, and the Americas, we develop the best sleep comfort products that empower our customers to awaken their best every day.

At Emma, we are a community of smart, driven people, united by a strong culture of collaboration, teamwork, and knowledge sharing. We think big, take ownership, and are empowered to drive meaningful impact. Through hands-on experience, mentorship, and continuous learning, we drive our own growth and learning. With Emmies from over 60 nationalities and offices across multiple regions, our diverse perspectives enrich our workplace culture. Ready to shape the future of sleep with us? Let's make it happen

Please note that the role is based in Lisbon, Portugal.

• Lead the development and execution of our growth strategy in Italy, focusing on both revenue generation and sustainable profitability.
• Own and optimize the P&L, managing performance and making data-driven decisions to improve commercial results.
• Be truly entrepreneurial and be able to use a versatile skill set as your tasks will range from user experience optimization to managing your own P&L, uncovering new sales channels and connecting with customers.
• Think outside of the box, showing creativity to test & scale ideas quickly to source further growth.
• Generate insights by bringing and further developing a deep understanding of our marketing channels, customers, key sales channels, and players, thus help us understand the customer journey and improve our marketing efficiency in Italy.
• Collaborate cross-functionally with global and local teams to align goals, share learnings, and execute efficiently.
• Manage and grow a cross-functional team across business development and marketing, coaching them to deliver ambitious results.

•  5+ years of relevant experience in go-to-market roles, ideally in a digital-native, consumer-facing business (e-commerce or retail).
• Significant experience in the Italian market: You are either a native speaker or havelived and worked in the country for a meaningful period (3+ years minimum).
• Strong business development and commercial acumen, with a proven track record of identifying and scaling business opportunities.
• Customer-centric mindset: You constantly seek to understand customer needs and pain points and use those insights to drive better experiences and smarter business decisions.
• Strong analytical, communication, and stakeholder management skills, with the ability to operate in a matrixed and fast-paced environment.
• Strong leadership skills: You know how to inspire, coach, and empower a team to reach ambitious goals.

• Maturing Scale-Up: We're part of the 13–20% of start-ups that transition to scale-up. This is a rare stage where we refine systems without losing agility. It's where start-up energy meets scalable impact - and where people can build the next version of Emma.
• Empowerment to Impact: Every Emmie owns part of our success with accountability. It's about seeing it, owning it, doing it – something that is valued and measured in development.
• Growth & Learning Journey: We live by the 70/20/10 model – with 70% on the job, 20% from others, 10% structured training. We invest in your growth with trainings and coaching to get you to the top of your game.
• Emma-zing Community: We hire selectively which means working with smart, collaborative people who care deeply. It's a community built by Emmies for Emmies.
• Next Level Global: With 60+ nationalities across 4 offices, global collaboration is part of our values. You'll work across cultures, perspectives, and time zones.
• Flexibility: Balance matters. Our hybrid setup (22 home office days/quarter, flexible hours, pet-friendly offices) allows focus and connection.

Please note that the role is based in Lisbon, Portugal. We offer a relocation package to support the transition, but will only consider candidates that are open to relocation and work from our office in Lisbon.