Stage Sales Support LifeTech

Job Description
Stage Sales Support LifeTech
As Sales Support, your role is to provide first line support to DLL's extensive vendor and dealer channels. Support the sales process in the application step in line with business support processes and vendor/partner agreements. Your role will be to ensure that all settlement transactions are processed in a timely and accurate manner in compliance with company policies. The role is part of the Sales department, and reports to the Sales Support Team Leader.

Find out more here about how you can unleash your full potential at DLL

Day To Day

• Provide exceptional customer service to all stakeholders, internal & external, ensuring timely and accurate completion of requests.
• Support customer onboarding: including Anti Money Laundering (AML)/Know Your Customer (KYC) onboarding process
• Effectively communicate and collaborate as a team. Proactively undertake cross-training with other team members, monitor workload and turnaround times, and maintain frequent communication with the Team Leader to enable effective management of workflow and ensure compliance with service level agreements.
• Adhere to company policies and procedures, including completion of all training requirements, and timely follow up on delegated action items.
• Ensure that all the managed business is performed in compliance with the local and corporate compliance requirements, with special focus on Anti Money Laundering (AML) legislation.
• Champion process improvement and automation across the business, improving efficiencies, accuracy, and customer service.
• Be accountable for achieving daily, weekly and monthly KPI's and SLA's.
• Develop and maintain a positive consultative relationship with vendors, customers and co-workers
• Support daily contact via email or by phone with external stakeholders as dealers, partners, vendors, customers.

All members enjoy

• Two working days per year volunteering for a local charity.
• Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
• Flexible hours with possibility to work from home
• Career development opportunities: online learning, member development programs.
• Click this link for an overview of all the benefits in your region.

"We not only live up to the expectations of our customers for today, but also anticipate their market needs of tomorrow."

Essentials

• Ability to review and analyze information, ensuring accuracy of documentation and compliance with internal and regulatory procedures.
• Strong attention to detail and high level of accuracy and compliance.
• Good communication skills (verbal & written).
• Highly motivated to exceed internal and external customer expectations.
• Proficient in using the Microsoft Office Suite, such as Word, Excel and Outlook.
• Ability to work in a very fast-paced environment.
• Must be a team player
• Language skills: Italian native speaker and Good knowledge of English is a plus

Extras

• Good problem-solving skills.
• Effective interpersonal skills.
• Good planning & organizational skills.
• Ability to prioritize tasks and work autonomously with minimal supervision.
• Ability to effectively share knowledge.
• Ready to work for a company that is Partnering for a Better World

Choose wellbeing
DLL's wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives.

Our Four Wellbeing Categories Are As Follows

• Connection – Build meaningful connections with other DLL members
• Health – Manage mental, emotional and physical health
• Finance – Provide learning opportunities to help members achieve personal financial health
• Lifestyle – Maintain balance between work and life priorities

These are the things that matter to our members and the wellbeing of our members matters to DLL

Good To Know

• Deadline for application: November 26th (application deadline may close sooner if a high number of applications are received)
• The selection process may involve an assessment.
• Applications via email will not be reviewed. Please apply online via our career website.
• DLL's referral program applies
• For more information, please contact our Talent acquisition partner Dafne Cardinaux via

DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring subject to successful completion of a background check.

DLL is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.

About Us
DLL, a great place to build your career
DLL is a global asset finance company that partners with manufacturers, dealers, distributors, and end users to facilitate access to equipment and technology. Headquartered in Eindhoven, the Netherlands, we operate in over 25 countries, offering financial solutions across various industries. We are also a 100% subsidiary of our parent company Rabobank, one of the world's largest financial companies. Join our community of over 6.000 members from 75 nationalities At DLL, our unique culture — shaped by our values (We put our customers first -Together we achieve more-You can count on me - I challenge myself and others to grow) and behaviors that define us — is at the heart of everything we do.

We offer exciting job opportunities where you feel welcomed, respected and empowered to be your authentic self and share your best ideas. At DLL, we believe in the strength of our diverse perspectives and experiences, which make our global community thrive.

You'll receive competitive pay, generous benefits, health and wellbeing support, and manage your work-life balance through our hybrid working flexibility.

Our global operations offer you a variety of development opportunities and we encourage you to take on new challenges across our departments, businesses and regions.

Our company strategy emphasizes our commitment to sustainable business and making social impact is part of that as well. Together, we'll "Partner for a better world" to make a positive impact. Joining DLL, means joining a company that consistently scores higher than the industry average in Employee Engagement surveys. This is also being acknowledged through many Great Place to Work certificates. People who work at DLL, like DLL.

Join us in Partnering for a better world