Senior Sales Operations Analyst

1 settimana fa

ITA Lucca Via Rooselvelt, Italia Wolters Kluwer A tempo pieno

We're looking for a detail-oriented and tech-savvy Sales Operations Analyst to act as the primary administrator and frontline support for our sales technology ecosystem. In this role, you'll manage and optimize key platforms—including Responsive, Salesforce, Highspot, Clari, and LinkedIn Sales Navigator—ensuring seamless operations and empowering our sales teams with the tools they need to succeed.

This role is responsible for the ongoing maintenance, configuration, user support, and training related to these tools, ensuring they are fully operational, up-to-date, and effectively adopted by our global sales teams. You will work closely with system owners, IT, and end users to troubleshoot issues, manage user access, and deliver targeted enablement that drives tool proficiency and productivity.

Key Responsibilities:

  • Platform Administration & Maintenance
    Serve as the day-to-day administrator for Responsive and other assigned sales technologies. Manage user provisioning, permissions, configurations, and system updates.

  • User Support & Troubleshooting
    Act as the first point of contact for user issues and questions. Provide timely resolution or escalation, and maintain a knowledge base of common issues and solutions.

  • Training & Enablement
    Develop and deliver onboarding and ongoing training for end users, including live sessions, quick guides, and how-to resources. Ensure users are confident and competent in using the tools to support their sales activities.

  • Change Management & Communication
    Support the rollout of new features, updates, or tools by coordinating communications, updating documentation, and ensuring smooth transitions for users.

  • Cross-Functional Collaboration
    Partner and align with Revenue Enablement, Operations IT, and Business on strategy, user needs, and continuous improvement opportunities.

Required Qualifications:

  • Experience administering or supporting sales/revenue platforms (especially Responsive and Salesforce, then Highspot, Clari, LinkedIn Sales Navigator, etc.).

  • Strong problem-solving skills.

  • Ability to create clear, user-friendly training and support materials.

  • Excellent communication and interpersonal skills.

  • Comfortable working in a fast-paced, global environment.

Preferred Qualifications:

  • Bachelor's degree or equivalent experience.

  • Experience in sales operations, sales enablement, or business systems support.

  • Familiarity with user management, permissioning, and platform configuration.

  • Experience delivering user training and support in a SaaS or enterprise environment.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

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