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Senior Travel Agent

5 ore fa

Milano, Lombardia, Italia BizAway A tempo pieno

About BizAway
 

Here at BizAway, we Deliver the Future of Travel.
 

We are a solid international company with strong ambitions and great expertise. With a focus on sustainability , on a daily basis we support companies enabling them to improve their travel management through our constantly evolving services and solutions, always characterized by our tech attitude and smart and innovative processes.

We know that success comes from People and deserves to be recognized.Proactivity and Reliability, Kindful collaboration and communication are the core values of our Solution Culture.

If you like challenges and would love to be part of one of the fastest growing B2B scale-up then BizAway is the company you have been looking for.

We are looking for:
 

We are looking for a driven and enthusiastic Senior Travel Agent - German Speaking (m/w/d) , with experience in customer care call centers (inbound calls, emails, and chats) that can solve customer concerns and create a seamless customer experience.

 

Your role in BizAway : 
 

  • End-to-End Travel Management: Independently manage business travel requests from initial quotation to final confirmation.
  • Comprehensive Booking: Utilize a Global Distribution System (GDS) to plan and book flights, hotels, car rentals, and other necessary services.
  • Policy-Compliant Guidance: Offer expert advice and recommend optimal travel solutions, strictly adhering to client corporate travel policies.
  • Adaptive Problem Solving: Professionally and promptly handle changes, cancellations, and unforeseen situations, including emergencies.
  • Client Relationship Management: Foster high client satisfaction and cultivate lasting professional relationships.

Your basic qualifications
 

  • Proven experience of at least 3-5 years as a Travel Agent, preferably in the business travel (corporate travel) sector.
  • Fluent command of the German language (native or C1 level), both written and spoken. Knowledge of Italian and English is considered a strong plus.
  • Excellent knowledge of at least one GDS (e.g., Amadeus, Sabre, Galileo).
  • Strong customer orientation and excellent communication skills.
  • Precision, attention to detail, and the ability to work independently.
  • Exceptional problem-solving skills and the ability to handle stress.
  • Knowledge of tourism market dynamics, airfare rates, and visa regulations.

We are also interested in 
 

  • Highly organized and detail-oriented, with the ability to work effectively under pressure.
  • A natural problem-solver, skilled in navigating complex situations.
  • Tech-savvy and proficient with digital tools, demonstrating a keen interest in technology.
  • Multilingual abilities are a plus.
 

Our offer

Contract type: Permanent
Working hours: Full-time – 40h/week, with rotating shifts that may include night shifts, weekends, and public holidays.
Hybrid: Smart Working Policy (2 days remotely and 3 in the office), flexible working hours and great offices in Europe
Salary: Starting from the 4th level and above with a salary range from 25K to 35K, in accordance with the National Collective Agreement for the Commerce sector (CCNL Commercio)
Equity in the company (stock options plan) and a Welfare program
 A seat on a scale-up with skyrocketing growth
 Development of your entrepreneurial spirit, having the chance to implement real-impact business decisions
 Multicultural and international team
 Collaborative and smart environment to work and learn
 Free coffee to kick-start your day and free beers to celebrate together
 

The company ensures equal employment opportunities and pay transparency for all individuals, in compliance with Article 3 of the Italian Constitution, Legislative Decree 198/2006 (Equal Opportunities Code), Law 162/2021, EU Directive 2006/54/EC, and the more recent EU Directive 2023/970 on pay transparency. The selection process is open without any discrimination based on gender, age, sexual orientation, gender identity, disability, ethnic origin, personal beliefs, or religion. Candidates are invited to review the privacy notice pursuant to Article 13 of EU Regulation 2016/679 (GDPR) and Legislative Decree 196/2003, as amended by Legislative Decree 101/2018.