Field Service Engineer

We're looking for a senior field service engineer to help us boost the company to the next level.

As an expert professional in your area, you ensure assistance aimed at customer satisfaction of all Sysmex products / solutions in the assigned geographic area. Member of the regional technical service team.

Main objective:

Ensure uptime of instrument installed base in its assigned geographic area

Build professional relationship with end-users and laboratory stakeholders

Perform troubleshooting both in person and remotely.

Execute reactive and proactive service activities at customer's site and/or remotely

Our company

Sysmex Italia is specializing in health technology, specifically in vitro diagnostics. Founded in 2008, it focused its efforts on cancer diagnosis, and have evolved and grow to the haematology sector, supporting healthcare professionals and patients around the world with a broad range of medical diagnostic products and solutions in a variety of fields.

We value continuous improvement, diverse teams and autonomy which drive our collaboration, and we are seeking colleagues who would be eager to be part of it

Why work with us at Sysmex?

Sysmex offers a work environment that embraces diversity, collaboration and simply allows you to be yourself.

Our products aim to help improve patient life and well-being, but what about the well-being of our colleagues? We provide a workspace that appreciates and rewards effort and commitment. We understand our company as not solely being a workplace.

We strongly believe that joint understanding and a solid framework are essential parts of maintaining a value-driven corporate culture. That is why we established references reflecting our beliefs in acting with colleagues, partners, suppliers and customers.

Location

Milano

Task requested:

• Perform pre-installation visits and planning meeting with customers
• Carry out pre-installation at Sysmex workshop and installations at customer side
• Provides basic technical and maintenance training to end-users
• Carry out repair actions and maintenance visits as per Sysmex procedures
• Plan proactive activities and regular visits to key customers
• Report of field activities and instrument status
• Keep lab directors informed about service deliverables and instrument status
• Organize regular meeting with key end-user to highlight value of service
• Assure that all customer-related records are up-to-date
• Accurately record service activities on Sysmex CRM
• Assure customer satisfaction on all post-sales phases
• Collaborate with commercial functions on new tenders and business opportunities
• Coordinate with other support functions in the field and at national or EMEA level

Reference No.: 11134

• Work experience in clinical diagnostics
• University degree or equivalent in engineering
• Advanced certificate in electronics and/or equivalent industry experience
• Technical knowledge of electronic equipment (preferably IVD)
• Knowledge as a user of PC tools and software application
• Languages: fluent Italian and professional English

General professional experience:

• 3/5 years of experience as FSE on medical device industry
• Self-motivation with the ability to work under stressful situations
• Able to proper communicate with end-users
• Previous experience with hematology, urinalysis, and haemostasis instruments is a plus

One of our biggest goals as a company is the health and well-being of our employees.

And so, we offer the following:

• Health insurance also for family members
• Flexible time and work-life-balance
• Travel allowance
• Psychological consulting
• Campus training platform for the growth of your knowledge and skills
• Hibryd working