IT Specialist

Company Description

Artisan of travel since 1883, Orient Express sublimates the art of travel with its luxury trains, hotels, and sailing yachts. The brand has just launched its first hotel, Orient Express La Minerva, in Rome – which will be followed by Orient Express Venezia in 2026. The experience continues with the recent launch of La Dolce Vita Orient Express train, followed by Orient Express Corinthian in 2026, the first of two Orient Express Sailing Yachts, and finally, the return of L'Orient Express train to railways. Since 2022, Orient Express is part of Accor Group's leading collection of luxury brands with a century-old legacy in the hotels and fine- dining sectors. In 2024, Accor and LVMH entered into a strategic partnership to accelerate the development of Orient Express. Follow the journey at @orientexpress on Instagram or visit the website at

About Orient Express Venezia

Orient Express will open its second hotel in Italy at the exceptional in Venice. Architect and interior designer Aline Amar d'Amman, alongside her studio Culture in Architecture, has been entrusted to design and decorate the space.

Venice, once the gateway to Constantinople and a mythical stop on the legendary Orient Express train – that opened its doors in 1919 with the completion of the Simplon tunnel linking Switzerland to Italy – will be the home of the second Orient Express hotel, set to open in 2026.

Job Description

Key Responsibilities:

• Act as the initial point of contact for IT-related queries.
• Provide prompt assistance in diagnosing and resolving hardware, software, and network issues.
• Manage the reimbursement process for staff and faculty, ensuring compliance with school policies and proper documentation. Assist in maintaining LAN and Wi-Fi networks.
• Troubleshoot network connectivity issues and collaborate with senior IT staff to resolve complex problems.
• Assist in the month-end closing process by preparing accounts payable reconciliations and supporting schedules. Set up workstations, including computers and peripheral devices.
• Install, configure, and update software applications, ensuring they are free of viruses and
• malware
• Create and maintain user guides and documentation to help staff troubleshoot common issues.
• Support the implementation of cybersecurity measures.
• Collaborate on IT projects, such as system upgrades, migrations, or the roll out of new applications.

Qualifications

• Diploma in information technology, Computer Science, or related field.
• Up to 1-2 years of experience in an IT support role (fresh graduates with relevant internships or project experience may also apply).
• Strong understanding of computer systems, mobile devices, and other tech products.
• Familiarity with Windows environments, as well as basic understanding of network protocols (TCP/IP, DNS).
• Familiarity with MS365 applications and administrative services.
• Ability to multitask, prioritize, and manage time effectively.
• Excellent problem-solving skills and a strong customer service orientation.
• Effective communication skills, both written and verbal.

Additional Information

• A competitive package (base salary and yearly bonus)
• Medical Insurance, integrating Collective Labor Agreement one and extended to the family
• Ticket Restaurant
• Annual leave
• ALL - Heartist Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide.
• Learning & development: Opportunity to develop your talent and grow within your property and across the world
• Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.