Principal Technical Account Manager
2 settimane fa
Company Description
Kaliti, established in 2011, specializes in providing innovative solutions for the construction industry to improve quality management.
Combining expertise from seasoned construction engineers, architects, and talented software developers, the company offers a robust, independent platform.
Kaliti's cutting-edge application integrates seamlessly across cloud platforms and tablet devices, enabling real-time collaboration for project teams. From project execution to post-completion guarantees, Kaliti revolutionizes communication and collaboration processes, helping professionals save time and improve precision.
Role Description
This is a full-time on-site role located in Milan for a Principal Technical Account Manager.
The role involves overseeing client accounts, providing technical support, troubleshooting issues, facilitating effective communication with stakeholders, and driving customer satisfaction.
You will also ensure seamless delivery of projects while collaborating with cross-functional teams and driving up-selling strategies to support business growth.
Qualifications
- Strong skills in Account Management to build and nurture client relationships
- Proficiency in Technical Support and troubleshooting to address and resolve client issues
- Experience in Inside Sales and up/crosse selling techniques
- Project Management skills to oversee project delivery and ensure execution within timelines
- Excellent interpersonal, communication, and problem-solving abilities
- Ability to work collaboratively with cross-functional teams and adapt to dynamic environments
- Ability to simplify and clearly explain technical and complex topics
- Professional training and mentoring skills
- Strong relational skills, with a structured/collaborative approach, with a real focus on good relationships
Startworking 2/3 days per week
Preferred knowledge of real estate/construction market and at least one experience in the world of application software/tech platforms.
Excellent command of the English language is required. Knowledge of French is also appreciated.
Salary: 45k / 50k depending on actual skills and competences.
Company car after the probation period.
Immediate availability is desirable.
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