Learning & Development Specialist

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A rare gem on Florida's Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern-day elegance, the resort includes residents-only facilities and amenities, a luxury spa and state-of-the-art well-being/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18-hole golf course, bowling and movie theater experiences, and an exclusive private club. The first of its kind, the Naples Beach Club, a Four Seasons Resort, is paradise found.

About the role

The Learning & Development Specialist will work hand in hand with the Senior Learning & Development Manager to create and maintain a rich learning culture for all our employees. This is your opportunity to bring to life a passion for developing others both professionally & personally.  This role will be primarily responsible for the following priorities while supporting our People & Culture (HR) team's people first philosophy.

What you will do

• Assist Learning & Development Manager to design and execute a compelling learning strategy to drive team member & hotel performance. 

• Work with leadership to schedule and organize a diverse set of learning offerings annually for all levels of staff. 

• Support the Senior Learning & Development manager in assessing learning needs, design & implementation of custom solutions, and evaluating effectiveness. 

• Facilitate learning programs including orientation, departmental onboarding, service culture, and new manager programs. 

• Support learning initiatives with program branding and hotel wide communications.  

• Ensure all facets of compliance training are completed within corporate driven time frames. 

• Attend & facilitates shift briefings to support operational learnings. 

• Assist with Standards Testing and collating reports on a monthly basis. 

• Work with the People & Culture department to maintain positive employee relations and assist with overall P&C functions to ensure the success of the department. 

What you bring

• High level of professionalism, integrity and discretion 

• Excellent verbal and written communication skills with strong attention to detail 

• Facilitation and public speaking experience 

• Demonstrated ability to multi-task in a fast-paced environment 

• Ability to connect, engage, and collaborate effectively with team members and business stakeholders 

• High proficiency with Microsoft Office 365 and a working knowledge of LMS 

• Previous experience in luxury hotel operations and/or in learning & development is preferred 

What we offer: 

•    Competitive Salary, wages, and a comprehensive benefits package

•    Excellent Training and Development opportunities

•   Employee Discount for stays at any Four Seasons worldwide

•    Complimentary Dry Cleaning for Employee Uniforms

•    Complimentary Employee Meals
 

Schedule & Hours:

•   This is a full‑time, on‑site role, typically Monday through Friday, though the schedule may vary based on operational needs.

Learn more about what it is like to work at Four Seasons-visit us:

Visa Requirements 
US work authorization is required unless the candidate is currently in a managerial position at a Four Seasons location. Current Four Seasons managers may qualify for L-1 visa sponsorship. 

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -

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