IT Specialist

At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for an IT Specialist Part Time where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We're bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.
 

About the job

In this role, based in Milan, you will be responsible for ensuring that operations at a local level are carried out according the central policies and standards. You will be responsible for second level support of local users and will fully handle the Client Lifecycle Management. You will manage LAN, MAN and WAN.

Your operational and technical responsibilities will be:

• Management of all IT assets (hardware, software, and service agreements). This includes the clarification of user requests with the responsible cost unit, as well as lifecycle management of assets from their procurement via their installation at the user's site, reviewing the settlement of accounts, to the ultimate disposal of the assets.

• All server and network activities requiring a physical presence, for instance cabling, installation, and maintenance of server and network hardware in racks.

• Retail support: supporting cash register hardware, back-office hardware, other store infrastructure, and Retail Applications (in accordance with IT AS Retail and local business).

• Support in specific areas (like Digital Signage and InStore Music) to IR customers

• Supporting local telephony (fixed line and mobile) and unified communication.

• Move-Add-Change (MAC) services for IT workplaces and offices.

• Responding to and following through user requests acting as a 2nd Level local Support. Escalating or transferring them to more appropriate colleagues whenever appropriate.

• Helps in procurement process for IT specific devices and services

• Providing expertise and contributing to Local IT projects and new requirements in coordination with and under the direction of local IT Colleagues.

About you

We are looking for a unique and amazing talent, who brings along the following:

• University degree/ Education, preferably engineering, computer science, information technology.

• Autonomy and excellent problem-solving skills.

• Excellent English and Italian proficiency, presentation, and communication skills.

• Team orientation, and ability to work effectively with all levels of the organization.

• Innovative and creative approach whenever possible and can-do attitude.

• Minimum 6 months of professional experience in a similar role within an international setting would be a plus.

Masters of Light since 1895

Swarovski unifies all parts of its organization under one spellbinding idea and brings forward a wondrous new world of crystal craftsmanship. Founded in 1895 in Austria, the company designs, manufactures and sells the world's highest quality crystal, genuine gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group.

A responsible relationship with people and the planet has always been an integral part of Swarovski's heritage. This manifests today in the company's well-established sustainability agenda with youth-focused education programs and foundations to promote human empowerment and conserve natural resources to achieve positive social impact.

Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under law in countries we operate.

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