Service & Product Manager

At MBE, we are seeking a Service & Product Manager, reporting to the Marketing & Product Senior Manager. This role is designed for a professional with a strong propensity for digital and technology-enabled solutions.

Your primary focus will be the development, localization, and performance of Shipping & Fulfillment solutions and Digital products for the Italian market, ensuring their effective adoption as a business leverage towards Country objectives and sustainable growth.

You will have end-to-end ownership of product performance, from strategy definition to execution, adoption and continuous optimization across the MBE network and end customers.

Main responsibilities

• Lead product development and localization for the Italian market, ensuring alignment between global product roadmap, Marketing, Sales and IT strategies to maximize local impact.
• Own go-to-market strategy and execution, coordinating product launches, rollouts and adoption plans to achieve budget targets and accelerate penetration across MBE Centers and end customers.
• Drive product adoption and performance, monitoring KPIs, sales results and usage metrics, and translating insights into actionable improvement initiatives.
• Act as product evangelist, delivering training, advanced support and enablement programs to retail managers, franchisees and entrepreneurs to improve sales effectiveness and operational performance.
• Manage cross-functional and external stakeholders, working closely with Global teams, Sales, Marketing, IT, Learning & Development and external partners to ensure seamless execution and continuous alignment.
• Ensure accountability on product targets, monitoring performance versus Country objectives and driving corrective actions to guarantee sustainable growth and results
• Support strategic decision-making through data-driven analysis, dashboards and business cases related to product evolution and investments.
• Manage and develop a dedicated resource focused on inside sales and franchisee support within the shipping sector.

Skills and qualifications

• Master's degree in Economics, Management Engineering, Business Administration or similar fields.
• 5+ years of experience in Product Management roles, preferably in digital, retail, franchising or service-based environments.
• Previous exposure to Sales or field-facing roles (e.g. retail, franchise network, B2B sales) will be considered a plus.
• Proven experience in go-to-market execution, product launches and adoption acceleration.
• Strong analytical mindset, with the ability to monitor KPIs, interpret performance data and drive decisions based on insights.
• Solid project management skills and ability to manage complex initiatives across multiple stakeholders.
• Excellent communication, presentation and training skills, with confidence in engaging senior stakeholders and network partners.
• Fluent in Italian and English.

 What we offer

• Global Exposure: Join a rapidly expanding international group with a dynamic and multicultural environment.
• Employee Care & Social Impact: We value our people and our communities. Our benefits include:
  • Paid leave for volunteering activities to support the causes you care about.
  • A comprehensive Global Parental Leave Policy to support your family journey.
• Professional Growth: Continuous training and development opportunities within the Group, including full access to our dedicated eLearning platform.
• Work-Life Balance: A flexible hybrid work model (60% on-site / 40% remote).
  • Comprehensive Benefits: Meal vouchers, a dedicated Wellbeing Platform, Corporate Welfare Plan.
• Environment: A vibrant workplace with strong interaction with Global teams and a focus on sustainable growth.

About MBE

Mail Boxes Etc. ("MBE"), part of the Fortidia Group, is one of the world's largest networks of Multi-service Centers owned and operated by independent entrepreneurs. We provide small and medium-sized enterprises and private customers with comprehensive e-commerce, logistics, shipping, marketing, and printing solutions. Through our extensive network of MBE Centers, we deliver tailored support to both individuals and businesses, with the goal of ensuring high-quality, highly personalized service for our clients.

We are an equal opportunity employer. We believe that talent, expertise, empathy and ambition drive our success, and we base hiring decisions solely on candidate experience and skills.

We are committed to creating an inclusive hiring process. If you have specific needs or require adjustments during the recruitment process, please let us know.