Business Data Analyst – Service

Job Posting Title
Business Data Analyst – Service

The challenge
An exciting opportunity has arisen to contribute to Haier Europe. The Company is on a journey to achieve ambitious business growth and leadership objectives in the region, and we need someone who is passionate, proactive, self-driven and motivated to join a team of open-minded individuals.

We are looking for an individual who demonstrates the core values of the Haier's attitude: entrepreneurship and innovation, zero distance to consumers and IoT & Ecosystem thinking. A true change agent with an agile approach thriving for idea contamination and with a hyper-collaborative approach that breaks silos and creates an open ecosystem.

*What You Will Do
The Challenge*
We are looking for a data-driven and solution-oriented professional to join our Service team as a Business Data Analyst. In this role, you will help transform field service data into actionable insights that drive strategic decisions and operational improvements.

You'll operate at the intersection of service operations, data analysis, and digital innovation.

This role is ideal for someone who thrives in dynamic environments and is passionate about turning data into business value.

*What You Will Do*
The Business Data Analyst collects and analyzes service data from various sources. You will create reports and dashboards to support internal stakeholders. You will identify trends and potential issues to improve service quality.

ACTIVITIES AND AREAS OF RESPONSIBILITY

• Manage and review internal dashboards for internal key stakeholders using field data (e.g., service center performances, PEX trends, service quality metrics, etc.)
• Analyze data holistically, connecting insights to understand not only product quality trends in the market but also the overall quality of service delivered to customers.
• Understand data generation mechanisms, ensure data integrity and consistency across various databases and sources
• Identify root causes of low data quality and proactively conduct in-depth analysis of data anomalies and inconsistencies, proposing improvements
• Work across data environments to extract actionable insights, early warnings and negative trends
• Use advanced analytical tools (such as Excel, Power BI, Qlik, etc.) to support reporting and decision-making
• Utilize AI techniques knowledge to develop systems capable of autonomously detecting early warnings, negative performance trends, and data inconsistencies and eventually suggest potential solutions

*What You Need To Succeed
Must have
Education*
: Bachelor's degree in Data Science, Engineering, Computer Science, or related field

Professional experience:
Experience with service-related data, including technical service reporting and customer support performance

Technical Skills:

• Ability to navigate and interpret large datasets across different sources
• Advanced proficiency in Excel and business intelligence tools (e.g., Power BI, Qlik), with the capability to create customized dashboards and reports adapted to different internal stakeholders.
• Knowledge of data analysis techniques and AI/ML fundamentals

Soft Skills:

• Strong analytical thinking and problem-solving capabilities
• High attention to detail and a data-quality mindset
• Ability to think beyond the data, comprehending market dynamics and synthesizing insights holistically
• Self-driven to work independently and collaborate effectively within a team
• Effective communication and stakeholder engagement skills
• Strong attitude to learn and apply innovative solutions

Language
: Fluency in Italian & English (spoken and written)

Haier Europe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.