Reservations Agent

Hotel La Palma
- Capri's first hotel, built in 1822, currently being transformed into an elegant and exclusive 50-room-and-suite hotel. Located mere steps from the famous Piazzetta, it will comprise a rooftop restaurant and bar, its own beach club, a newly built pool deck, a spa and a high-fashion boutique.

Hotel La Palma
invites you to join its teams and offers you the best opportunities for career and development within the amazing Oetker Hotels.

Missions
: As a Reservations Agent for Hotel La Palma, Oetker Hotels, you will be the first point of contact for an elite clientele seeking an exceptional luxury experience.

You will handle reservations with the utmost attention to details, ensuring each guest's needs are anticipated and met with a personalized touch.

Your role will contribute to the deliver a seamless guest experience, reflecting the brand's commitment to "Masterpiece Hotels" and exceptional hospitality.

Profile
: The reservations Agent holds a permit to work in the EU, is fluent in English with an additional language preferred, and possesses a High School Diploma or University Degree, supported by previous experience in Reservations or Front Office/Guest Relations within luxury hospitality.

The role handles guest inquiries with warmth and professionalism across phone, email, and online platforms, providing tailored information about the hotel, accommodations, and exclusive experiences. Personalizes each reservation by capturing preferences, special requests, and VIP details, while managing the Concierge inbox during closure periods until the team resumes. Ensures seamless coordination with Guest Relations, Concierge, and all hotel departments, consistently embodying the Oetker Hotels philosophy through heartfelt, refined, and highly personalized service.

The reservations agent collaborates with the Reservations Manager and Revenue team to support occupancy goals by applying revenue management strategies, maximizing room availability and pricing, and driving upselling of suites, bespoke experiences, and seasonal promotions. Brings essential experience in luxury hospitality across Reservations or Front Office/Guest Relations roles, ensuring high standards of performance and service.

Benefits
: An Healthy work-life balance, competitive salary and possibility of professional growth will be guaranteed. We also offer a free staffv canteen in line with all dietary restrictions.

Oetker Hotels
are true masterpieces located in the world's most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.

The collection includes
Le Bristol Paris
,
Brenners Park-Hotel & Spa
in Baden-Baden,
Hôtel du Cap-Eden-Roc
in Antibes,
Château Saint-Martin & Spa
in Vence,
The Lanesborough
in London,
L'Apogée Courchevel
,
Eden Rock-St Barths
,
Jumby Bay Island
in Antigua,
Palácio Tangará
in São Paulo,
Hotel La Palma
in Capri,
The Vineta Hotel
in Palm Beach, and more than 150 private villas around the globe. In 2027, a new masterpiece will be opening in
Saint-Tropez
.