Technical Business Analyst

About BlueRock TMS
BlueRock TMS is committed to driving customer success through innovative technology solutions. As a leader in transportation management systems, we pride ourselves on our ability to deliver value through product-driven strategies and best-in-class customer service.

Role Overview
The Technical Business Analyst at BlueRock TMS plays a pivotal role in driving the company's transition to a more product-driven approach. In this role, you are the link between product and implementation. We are looking for someone with a strong understanding of technical concepts and systems and has a pro-active problem solving mindset. 

Key Responsibilities

Core Technical Activities

• Support and test new product developments and implementation related activities

• Translate complex business requirements in our architecture

• Ability to diagnose and resolve system issues and who is skilled in the analysis of error logs

• Development of different types of interfaces (API, EDI, FTP)

• Contributing to the design of technical solutions.

• Supporting the implementation of solutions by providing technical guidance and expertise

Product Collaboration & Product Driven Strategy

• Collaborate with the Product and Engineering teams to develop, refine and test existing and new product development. 

• Gather feedback from internal stakeholders to continuously improve.

• Act as a bridge between the Professional Services and Product teams to ensure that customer insights are integrated into product development. 

• Contribute to the creation of a knowledge base of use cases and templates to support the scalability of the product.

Technical Support

• Contribute to the handling of support tickets that come in. 

• Triage 2nd line support requests

Project Collaboration

• Serve as the secondary consultant for customers, guiding them on how to best utilize the TMS platform's built-in modules

• Work closely with the project team to understand the business processes and recommend the best practice.

• Support the Middleware team to onboard Logistics Service Providers, ensuring seamless integration with BlueRock TMS.

• Drive the utilization and standardization of APIs to connect BlueRock TMS with third-party systems such as WMS, ERP, Visibility Providers, Customs Solutions, and others.

Qualifications 

Educational Background: 

• Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field. 

• Professional Experience:

  • Minimum of 3-5 years of experience in a Technical Business Analyst or similar role, preferably within the SaaS or TMS industries. 

  •  Proven experience in product-driven environments, with a strong understanding of software implementation and best practices. 

  • Experience in API integration and standardization, particularly with systems such as WMS, ERP, Visibility Providers, and Customs Solutions.

  • Experience in business rules engines is a pro. 

Technical Skills: 

• Strong understanding of TMS platforms and their applications in various industries. Proficiency in data analysis tools and techniques. 

• Experience with API utilization and standardization for third-party system integration. 

• Familiarity with SQL, postman and Grafana

Soft Skills: 

• Ability to convey complex concepts to non-technical stakeholders. 

• Strong analytical and problem-solving skills. 

• Ability to work collaboratively across teams and manage multiple stakeholders. 

What We Offer

• Competitive salary and bonus structure. 

• A dynamic, global work environment in a fast-growing SaaS company.

• Opportunities for professional development and career growth.

• Flexibility in working arrangements.
  

Hiring process

1. Apply
   Click the "Apply" button to join our talent pool — you're officially on our radar

2. Initial Contact
   If we see a potential match, we'll invite you for a short video call to get to know each other.

3. Challenge
   Take our in-house assessment challenge and let your talent shine

4. Interviews
   Through a series of interviews, we'll explore how we can create a win-win by learning more about each other.

5. Offer
   If it's a match, you'll receive a job offer and can prepare for an exciting journey with BlueRock TMS
   

BlueRock TMS is an equal opportunity employer. We take pride in our diverse workforce and inclusive workplace. Within our small team of open-minded professionals, we foster the kind of engaging learning environment you've been looking for