IOS Mission Manager

3 giorni fa

Lomazzo, Lombardia, Italia D-Orbit A tempo pieno

Role Purpose

  • Act as the owner of commercial customer contract delivery, accountable for delivery on time and on cost, meeting contractual obligations and ensuring customer satisfaction.

  • Serve as the main customer interface throughout the mission lifecycle (customization, build, launch, and operations).

  • Lead program reporting to the Service Manager, BU leadership, and customers, ensuring transparency and alignment.

  • Coordinate the end-to-end execution of spacecraft missions, integrating technical, commercial, and operational dimensions.

Key Responsibilities

  • Plan and manage missions end-to-end, from design and customization to launch and in-orbit operations.

  • Ensure adherence to cost, schedule, and performance baselines defined in customer contracts.

  • Integrate spacecraft build, payload customization, ground systems, launch providers, and operations into a cohesive mission plan.

  • Act as the primary point of contact for customers on mission execution.

  • Provide regular updates and formal reports to customers, ensuring transparency on progress, risks, and performance.

  • Monitor contract deliverables, milestones, and acceptance processes.

  • Manage internal and external resources (engineering, suppliers, subcontractors) to deliver on mission requirements.

  • Develop and maintain mission budgets, schedules, and resource allocation plans.

  • Identify mission risks (technical, schedule, financial, regulatory) and implement mitigation strategies.

  • Ensure compliance with space industry standards, licensing, and regulatory requirements.

  • Deliver accurate and timely program reports to the Service Manager, BU leadership, and customers.

  • Conduct mission reviews, lessons-learned sessions, and provide recommendations for improvement.

  • Maintain full documentation of mission execution, including risk logs, financial tracking, and customer correspondence.

Required Skills & Experience

  • Degree in Aerospace Engineering, Systems Engineering, or related field.

  • Minimum 3 years of experience in mission management.

  • Familiarity with space industry standards (ECSS, NASA, ESA, ISO) and regulatory compliance.

  • Proven track record delivering complex missions or aerospace programs under customer contracts.

  • Experience working with multiple stakeholders/customers in a single mission/program.

  • Strong expertise in program/project management within aerospace or space missions.

  • Ability to manage cost, schedule, and resources effectively.

  • Proven capability to interface directly with customers and manage their expectations.

  • Solid understanding of commercial contract delivery in a technical/regulated industry.

  • Working knowledge of spacecraft lifecycle (customization, build, launch, operations).

  • Strong skills in risk management, reporting, and cross-functional coordination.

  • Excellent communication, negotiation, and stakeholder management skills.

Performance Indicators

  • Missions delivered on time, within budget, and meeting scope.

  • Customer contractual obligations achieved without penalties.

  • Number of mission objectives successfully achieved.

  • Customer satisfaction scores (post-mission feedback).

  • % of mission risks identified and successfully mitigated.

  • Timeliness and quality of program reporting to Service Manager and BU leadership.

  • Quality of lessons-learned and process improvement adoption.

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