Welcomist Internship

GENERAL ROLE

The Welcomist will deliver and ensure the best customer experience to our clients He/She will rapidly gain an understanding of retail fashion luxury industry and how an important Store is daily organized.

MAIN RESPONSABILITIES

The Welcomist will be involved in the following activities:

• Welcome clients with a warm and hospitable greeting;

• Build strong relationships with clients in order to discover their needs and wishes;

• Talk to clients while they wait to be with the Sales Associate in charge of the Métier they are interested in;

• Manage customer queues through a dedicated app on Hermès devices;

• Support the Sales Associates Team by helping schedule their appointments and customer visits;

• Manage front and back relationship with the Operations Teams to ensure the online, after sales service and reservations orders delivery.

PROFILE

• Bachelor's degree preferably with a linguistic or fashion/luxury focus;

• Fluency in Italian and English. A third language will be considered an advantage;

• Proficient with Excel / IT tools;

• Willing to work with expected full-time working hours with a fixed-term contract.

• Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.

Hermès engages positive and passionate people who own the following requirements:

• Excellent interpersonal and communication skills, with a customer service orientation;

• Team player mentality to build meaningful relationships and ability to work autonomously;

• Availability, flexibility and dynamism to function in a high-pace environment;

• Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.

In Hermès diversity of experience and  perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds. Join the human adventure of Hermès