Operations Expert

1 giorno fa

Roma, Lazio, Italia Access Italy A tempo pieno

Company Information

Access Italy is a luxury DMC (Destination Management Company) that operates throughout Italy. We plan and enact luxury travel experiences for our clients from around the world.

Owned by the Amorico family for over four decades, Access Italy is committed to put

together a world class team by creating an environment that fosters talent through

collaboration, celebrating excellence, proactivity and out-of-the-box thinking. We are a young and dynamic company, with a business that is growing fast while adapting to the new industry challenges.

What will you do

We are looking for a
Destination Operations Expert
with strong organizational and

communication skills and a solid background in travel operations. The role is primarily

focused on
supplier coordination and operational execution
, ensuring seamless delivery of travel services.

The main responsibilities for this position are:

  • Manage and maintain accurate travel-related data within operational systems,

ensuring consistency and reliability

  • Coordinate and manage suppliers (drivers, guides, service providers), ensuring

services are confirmed, updated and delivered as planned

  • Proactively handle operational changes, delays, cancellations and emergencies,

coordinating timely solutions with suppliers

  • Negotiate and arrange adjustments or alternative services when required,

maintaining service quality standards

  • Manage extra services, special requests and restaurant reservations from an

operational and logistical perspective

  • Handle ticket purchasing and related operational logistics
  • Act as a key operational point of contact between internal teams and suppliers
  • Collaborate closely with Guest Experience and Reservations teams to ensure

smooth service delivery

  • Support and guide junior team members on operational processes and best

practices

  • Contribute to the optimization of operational workflows, systems usage and

supplier management processes

  • Actively participate in trainings and internal knowledge sharing to strengthen

operational excellence.

Who you are

  • BA or Master Degree in Tourism, with solid experience in travel operations
  • Strong knowledge of destination services, suppliers and logistics
  • Excellent oral and written communication skills
  • Highly organized, proactive and able to manage multiple priorities under pressure
  • Comfortable working independently while being a strong team player
  • Curious and eager to continuously improve knowledge of Access Italy and its

destinations

  • Proficiency in Italian and English (spoken and written)
  • Strong working knowledge of MS Word, Excel and PowerPoint
  • Highly comfortable with technology and operational systems, able to quickly

adapt to new tools

We offer

  • Ongoing professional development and collaboration with experienced

professionals in the luxury travel sector.

  • A key role working directly with high-end clients and world-class services.
  • Exposure to a wide network of premium suppliers and partners, building valuable

industry connections.

  • A dynamic, creative, and supportive work environment where learning and

collaboration are encouraged.

  • Opportunities for professional growth through real projects and daily operational

experience.

  • Being part of a team that goes the extra mile to create unforgettable travel

experiences for clients.

Location:
Headquarter in Rome

Compensation package:
based on experience

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