Regional Manager

Regional Manager (Rome or Veneto)THE GOALThe aim of a Regional Manager position is to act as the link between the KellyDeli back office, retail partners and our points of sales. This position is responsible for managing and developing a portfolio of points of sales to ensure operational excellence throughout the network. Reporting to the Head of Regional Managers, you will be targeted on driving like-for-like sales performance as well as building consistently strong relationships with both franchise partners and retail stores that we operate within. Using internal tools and resources, you should have an acute business acumen when it comes to analysing stats and figures, identifying weak areas, and sensing the opportunity for growth and improvement within your allocated region.WORKING RELATIONSHIPSDepartment – Regional Management.Reporting to – Head of Regional ManagementDirect reports – None.Working with (external and internal relationships) – Franchise Partners, Retail Partners, Head of RM, Country Manager, Quality, Marketing, Finance, Partnership, Owned KiosksTravel involved80% of time will be based in the field supporting point of sales – travel by car, train and plane could be required at any time. Depending on the geography of your region, you may stay one or two nights per week away from home.What They DoGuarantee performance delivery of individual points of sale in your regionCoach and support your region of franchise partners to operate in the most cost-efficient way possible and to deliver maximum profitability for their businessImplement company policy, quality standards, group marketing initiatives, as well as the regulatory and legal procedures on its region.Ensure information is clearly communicated between KellyDeli head office and sales outlets, give meaning to the objectives and plans commercial / marketing / quality.Ensuring the customer satisfaction of our consumers is key and is at the heart of point of sale actions.Being the key contact for the retailer at local and regional level.Responsible for the renewal of existing contract with the retailerBe a source of information on new retail concepts, developments in the retail sector and competitors.Driving PerformanceTo drive sales revenues by detailed management of all kiosk KPIs to include:L4L performance metrics – total revenueRange / variety analysis and implementation of correct product mixWaste management to maximize product availabilityTrack TOP 20 best sellers availabilityAverage transactional valueMarketing campaign participation results >90%Check the quality of product. (Visual and Weight)Check the respect of the recipes ( Weight) to control COGSEnsure that the tasting in place twice a dayControl the hygiene basics rules during your visitControl that all the partner team is wearing Uniform, gloves and Kmask.Ensuring Partners utilize production management techniques to increase overall revenues of their assigned kiosks through analysis of peak times and individual product demandEstablish pro-active sales activities in all kiosks within their region such as: 2 tastings per day, plus high levels of customer interaction at all other times.Help create and implement comprehensive sales training programs to motivate Partners to increase sales using proven sales techniques on a team or individual basis.Organize internal sales competitions to increase partner engagement of sales measurement and activitiesEnsure all Franchise partners have completed sales and customer experience and tasting training on the e-learning platformRetail Relationship ManagementGeneral business updates with retail partner management to define (overall picture, sales, marketing, quality, NPD, company initiative, action plan of the kiosk and retailer issues).Conduct one/ two retailer business reviews per year per retailerBe the Sushi Daily brand representative at the local level with retailercommunicating important updates, performance success and marketing plans etc.Work closely with our retailers to ensure and protect brand consistency at all levelsFranchise Partner Relationship ManagementEnsure you visit each of your franchise partners once a monthEach visit is recorded in GEMBAGain the trust of our franchisees and do your upmost to ensure they're job satisfaction.Spend time on your visits coaching our franchise partners on how best to optimise their business and help them create action plans to impact their business performanceConduct a business review with your franchise partners twice a year and a follow up action planAssure the respect of the global contract agreement at the local level.Meaningful introductions of new partners into retail management to ensure relationships get off to a strong start.Complete thorough sign off process of new Franchise Partners in your region to ensure they are ready and set up for successMake sure training around store regulation has been followed with success.Be involved in creating clear and defined documentation on processes and kiosk operations to ensure smooth transition of kiosk take overs by new partners.Work with KellyDeli to implement actions from the Partner Survey Action Plans and from the CEO Partner Listening sessionsBrand ExcellenceCarry out monthly store visits to your franchise partnersMonthly product quality checks during each visit you make to your franchise partners:FoodPackagingCoach partners on corrective actions where quality may have slipped, make sure they understand the reasons behind this.Check marketing campaigns are being deployed correctly across your region's kiosks to achieve a participation rate of 90% for your regionMake sure that our global company standards of performance are followed and implemented.Ensure your franchise partners have completed the Compliance and product and standards elearning modules(This is a summary of the typical functions of the job, not an exhaustive list of all possible responsibilities, tasks, and duties that may be required in this role).About UsKellyDeli, founded in 2010, is an innovative and rapidly expanding food retail and restaurant company. Sushi Daily, one of its brand concepts, is the leading European provider of fully-serviced sushi bars, currently operating over 1,000 kiosks across 13 countries.Our unique concept features outlets in grocery stores, supermarkets, and airports, where live Sushi Artisans create their art in front of customers, providing a unique customer experience and top-quality sushi.Our PurposeTo help the world east better, flourish together & dream biggerVALUESTotally TogetherHumbly HonestPositively PassionateConstantly CuriousExpertly ExcellentAdopting Growth MindsetBenefits Sushi Allowance Wellbeing Allowance Birthday off 25 days annual leave (with national holidays on top) Late starts & early finish X6 of each Health Insurance Care allowance