GEM (Guest Experience Maker) Stage - Six Senses Rome

1 settimana fa

Italia IHG A tempo pieno 25.000 € - 40.000 € all'ano
Description
GEM (Guest Experience Maker) - Stage

As GEM (Guest Experience Maker) - Stage, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties and Responsibilities

  • As GEM (Guest Experience Maker) - Stage, I will assume full responsibility for the efficient operation in the following:
  • Check guest profiles and guest history prior to the guest arrival and be familiar with all the information.
  • Notify concerned departments for guest arrival and ensure that they have the guests' history and preferences information before the arrival.
  • Coordinate with departments for transfer related requests and assist guests with transfers to and from the hotel if required.
  • Prepare all arrival amenities such as welcome letter, champagne, shoe bag, cold towels and welcome drinks.
  • Offer welcome drink and cold towel on arrival.
  • Escort guests accordingly throughout the resort.
  • Recommend, plan, schedule and make arrangement with guests for their preferred activities during the stay.
  • Knowledge of fire & safety procedures and exits.
  • Upsell all resort, spa, LIFE and restaurant facilities.
  • Ensure all equipment of the department is kept clean and in good working condition.
  • Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
  • Strictly adhere to LQA standards and guest comments.

Qualifications

To execute the position of GEM (Guest Experience Maker) - Stage, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

  • High school diploma or equivalent. Hospitality diploma/degree from a recognized hospitality school is preferred.
  • Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms. I have excellent knowledge of guest related functions and guest service.
  • Fluent in Italian and good English. Additional languages are preferred
  • Eligible to work in Italy (Only EU work permit).

The above is intended to provide an overview of the role and responsibilities for a GEM (Guest Experience Maker) - Stage at Six Senses Rome. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Rome is an equal opportunity employer. This policy applies to all terms and conditions of employment.


  • GEM (Guest Experience Maker) - Six Senses Rome

    1 settimana fa

    Italia IHG A tempo pieno 25.000 € - 40.000 € all'ano

    DescriptionGEM (Guest Experience Maker) As GEM (Guest Experience Maker), I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering...

  • GEM (Guest Experience Maker) Supervisor - Six Senses Rome

    1 settimana fa

    Italia IHG A tempo pieno 30.000 € - 50.000 € all'ano

    DescriptionGEM (Guest Experience Maker) SupervisorAs GEM (Guest Experience Maker) Supervisor, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky...

  • Sales & Events Stage - Six Senses Rome

    1 settimana fa

    Italia IHG A tempo pieno 18.333 € - 55.000 € all'ano

    Description Sales & Events StageAs Sales & Events Stage, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering...

  • Porter - Six Senses Rome

    1 settimana fa

    Italia IHG A tempo pieno 10.000 € - 30.000 € all'ano

    Description PorterAs Porter, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. Sustainability, Wellness and Out of...

  • Sommelier - Six Senses Rome

    1 settimana fa

    Italia IHG A tempo pieno 30.000 € - 60.000 € all'ano

    DescriptionSommelierAs Sommelier, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. Sustainability, Wellness and Out...

  • Waiter/Waitress Stage

    1 settimana fa

    Italia IHG A tempo pieno 24.000 € - 36.000 € all'ano

    Description As Waiter/Waitress Stage, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. Sustainability, Wellness and...

  • Front Office Manager

    1 settimana fa

    Italia IHG A tempo pieno 60.000 € - 80.000 € all'ano

    Description Front of the House ManagerAs Front Office Manager, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering...

  • Cluster Reservations Agent

    1 settimana fa

    Italia IHG A tempo pieno 30.000 € - 50.000 € all'ano

    DescriptionSix Senses is looking for a passionate and detail-oriented Cluster Reservations Agent to join our team. This role plays a vital part in ensuring the smooth and efficient handling of all reservations across our properties, delivering personalized service that reflects our brand values of wellness, sustainability, and emotional hospitality.The ideal...

  • Spa Therapist

    1 settimana fa

    Italia IHG A tempo pieno 45.000 € - 60.000 € all'ano

    DescriptionAs Spa Therapist & Beautician, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. Sustainability, Wellness...

  • Cluster Reservations Manager

    1 settimana fa

    Italia IHG A tempo pieno 35.000 € - 60.000 € all'ano

    DescriptionAs the Cluster Reservations Manager for Six Senses Milan, Rome, and Ibiza, based in Milan, you will play a key role in ensuring the seamless operation and strategic development of the Reservations function across all three properties.Your mission will be to uphold the brand's vision and values, drive revenue through optimized booking strategies,...