IT Onsite Support Technician

7 giorni fa

Italia Create Your Own Career A tempo pieno 25.000 € - 40.000 € all'ano


Join the technology-driven team at Arvato as an IT Onsite Support Technician, where you'll be the first point of contact for onsite technical assistance. In this role, you'll troubleshoot hardware, software, and network issues while maintaining optimal workstation and LAN performance. We're looking for a detail-oriented problem solver who enjoys helping others and ensuring smooth daily operations. If you thrive in a fast-paced environment and take pride in resolving technical challenges, we'd love to have you on our team.

YOUR TASKS
  • Provide technical support to users by serving as the first point of on-site contact for internal customers seeking technical assistance.
  • Responsible for researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
  • Provides answers to customers by identifying problems, researching answers, and guiding them through corrective steps.
  • Candidate will assist our customers via phone, email, chat & on-site support.
  • Must be meticulous and analytical to accurately capture customer interactions and close out submitted trouble tickets in a timely manner. Candidate will escalate and track issues that extend beyond on-site span of control or expertise.
  • Manage onsite support tickets within the service level
  • Respond to customer issues via phone, email, chat & on-site support
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determining the best solution based on the issue and details provided by customer
  • Document customer interactions
  • Escalate issues to the next Tier with the next level of difficulty as needed
  • Install, make changes, and repair computer hardware and software
  • Monitor the site to identify and resolve issues proactively
  • Oversee customer communication through to resolutions
YOUR PROFILE
  • Minimum of 2 years of experience working with RF Guns preferred
  • Minimum of 2 years of experience with network configurations preferred
  • Familiarity with working in Azure Active Directory is preferred
  • Experience working in a Windows 11 environment preferred
WE OFFER 
  • Medical, Dental, Vision, Life Insurance, and Disability Pay.
  • 401(k) with company matching up to 6%.
  • Paid Time Off, including paid holidays.
  • Flexible Spending Accounts.
  • Voluntary benefits such as legal and financial assistance, pet insurance, and more.
  • Employee Assistance Program.
  • Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
  • Commuter benefits.
  • Employee engagement activities. 


  • IT Support Technician

    1 settimana fa

    Italia ACQUERA YACHTING A tempo pieno

    As Acquera Yachting continues to grow, we're on the lookout for a highly motivated candidate to take on the role of IT Support Technician at our Venice office. Role: The IT Support Technician is meant to ensure the operation of the IT infrastructure through the use of resources in order to improve the activities of the group and to preserve its continuity....

  • Onsite Tooling Technician

    1 settimana fa

    Italia Experis S.r.l. A tempo pieno

    Un'importante azienda manifatturiera cerca un Tooling Technician per mantenere il parco attrezzature e gestire l’attrezzeria. Il ruolo prevede interazione con fornitori, gestione della calibrazione degli strumenti, e piccole manutenzioni. Si richiede diploma tecnico e esperienza nel settore, oltre a buone doti relazionali e conoscenza di SAP. Offerta a...

  • IT Support Technician

    1 settimana fa

    Italia Safetykleen A tempo pieno

    Safetykleen Italia Spa, a leading provider of services to industries, including the loan for use of parts washing equipment, the supply of cleaning detergents, equipment maintenance and waste management, is seeking to expand its organisation with the following position: IT SUPPORT TECHNICIAN (PART- TIME) Key Responsibilities Handle 2nd line IT tickets and...

  • IT Support Technician

    1 settimana fa

    Italia Safetykleen A tempo pieno

    Safetykleen Italia Spa, a leading provider of services to industries, including the loan for use of parts washing equipment, the supply of cleaning detergents, equipment maintenance and waste management, is seeking to expand its organisation with the following position: IT SUPPORT TECHNICIAN (PART- TIME) Key Responsibilities Handle 2nd line IT tickets and...

  • IT Support Technician

    1 settimana fa

    Italia Safetykleen A tempo pieno

    Safetykleen Italia Spa, a leading provider of services to industries, including the loan for use of parts washing equipment, the supply of cleaning detergents, equipment maintenance and waste management, is seeking to expand its organisation with the following position: IT SUPPORT TECHNICIAN (PART- TIME) Handle 2nd line IT tickets and provide advanced...

  • Deskside Support Technician

    2 settimane fa

    Italia Westinghouse A tempo pieno 30.000 € - 60.000 € all'ano

    Welcome to the future of nuclear energy, where Westinghouse Electric Company is leading the field with expertise and innovation to shape the power of tomorrow. At Westinghouse, innovation is in our DNA.  We are creative. We think differently. We reimagine the possible across the nuclear industry every day.About the role:As a Deskside Support Technician you...

  • Specialist Support Officer

    3 settimane fa

    Italia Sharp Brains A tempo pieno

    Position: IT Support Technician L1 (On-site) Role Type: Backfill Freelance Contractor Contract duration: Contract Type: Freelance / B2B contract Experience Required: More than 1 year as IT Support. Languages required: English (B2), Italian (B2)

  • Specialist Support Officer

    3 settimane fa

    Italia Sharp Brains A tempo pieno

    Position: IT Support Technician L1 (On-site) Role Type: Backfill Freelance Contractor Contract duration: Contract Type: Freelance / B2B contract Experience Required: More than 1 year as IT Support. Languages required: English (B2), Italian (B2)

  • Senior IT Support Consultant

    2 settimane fa

    Italia Relias A tempo pieno 35.000 € - 60.000 € all'ano

    Are you looking for a high energy, strategic, and fast-paced position as a Senior IT Support Consultant?  Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomesFor 11,000+ health care and human service organizations, Relias helps clients deliver better clinical and...

  • Freelance Field Operations Technician

    4 settimane fa

    Italia Crionet A tempo pieno

    Freelance Field Operations Technician (Sports Events) Who We Are Since 2007, Crionet has been redefining the sports experience through cutting-edge technology that powers major events worldwide. We collaborate with sports federations and broadcasters , delivering innovative solutions that connect the field of play to the control room . The Role We’re...