Cloud Platform Operation Manager

About Us

Join us at Orange Business

We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About The Role

The Orange operational model for their Cloud solutions foresees inside the Services and Technical Operations domain the role of
Cloud Platform Operation Manager
who is the responsible for all the technical service operation aspects of one or more Cloud solutions primarily during the RUN phase. The locations for this role is Rome ( preferred) or Milan.

As such it is a key role that guarantees the quality, the service levels, the technical integrity and the end-to-end performance of the platform as well as all the associated continuous improvement actions for all operation activities required to operate and evolve it over time.

This Covers The Following Main Responsibilities

• support and validate the new service design providing technical support to the Customer during adoption of complex solution or during the consolidation/assessment of their new technical requirements on the production platform,
• lead the organic growth activities of the platform acting as the Privileged Contact for our Architecture and Engineering teams to ensure consistent evolution of the services
• accountable for the performance and stability of the production platform: ensures regular performance evaluations and audits of the platform, develop provisioning of best practices and take any relevant proactive measures when necessary to maintain the necessary performance levels of the platform(s) and to guarantee its end to end technical integrity,
• interface with relevant architect and project stakeholder operating during the design and build phases of the solution lifecycle to validate and lead the "transfer to operation process" for the on-boarding of all new services and solutions being transferred in our Cloud production platform.
• make the technical decisions to properly operate the platform. Lead and manage technical escalation and support service improvement plan for any issue or need where technical leadership is required,
• supervision and coordination of the other operational L2 Support teams on all ITIL critical processes by providing the necessary technical support and leadership where required,
• validation and technical coordination of the execution of complex changes, problem resolution being key member of the Change Advisory Board,
• validation and technical coordination of the overall release management process during planning and execution phases, in cooperation with our Engineering teams,
• validation and technical coordination of the overall capacity management process and plans, in cooperation with our Capacity Manager,
• responsible for the maintenance/evolution of the proactive monitoring systems and maintenance of the service and for the implementation, industrialization and automatization measures aimed to improve the overall service operation efficiency,
• maintain up-to-date the technical documentation of the Cloud platform and Services operated

About You

JOB PROFILE

The role requires strong technical hands-on competences on VMware product suite as well as architecture and technical design ability in VMware SDDC, VCF and associated technologies. The ability to provide an extensive senior level support and environment management experience is also required being this role part of a technical skilled support team operating in a 24x7 managed service environment providing remote technical support and project services to multiple client environments. Master's degree with at least 8-10 years' experience on Service Management and Technical Projects/Operation for complex IT solutions. Experienced in managing private and hybrid cloud platform. Experience in automation of BASE OPS tasks and activities is a plus.

Skills Required

The role requires a high level of technical leadership skills:

• Proven experience on design and management of complex technical solutions (converged and hyper converged) with strong technical design ability and expertise in the implementation and configuration of highly available virtual & physical infrastructure solutions
• Experience of capacity planning and sizing methodologies for VMware virtualisation solutions
• Familiar with cloud native technologies and hyper scalers (MS Azure preferred)
• Infrastructure management: Virtualization Engineer and Networking capabilities on the following Cloud technologies (Virtualization, Storage, Cloud management platforms, Cloud APIs), with knowledge of Dell VxBlock Cloud, "hands on" competences on vCloud Director, vSphere, NSX (V/T), vROPs, Zerto virtual replication, Commvault, Veeam and/or Veritas Netbackup solution, Storage DELL Unity, Isilon environment required
• Cloud certifications (i.e. VMware VCP, VMware NSX-T, new VCF suite expertise, MS Azure)
• Devops and automation capabilities: Ansible, Terraform, powershell, bash and python are a plus
• Senior Operational experience on complex IT solutions operated in an ITIL compliant ops framework:
• provide senior technical leadership to guide and support operations teams in charge of Customer SLAs
• operate Cloud platform on his own initiative as required with proven analytical, evaluative and problem-solving abilities
• ability to effectively prioritize and execute tasks in a high-pressure environment
• escalation management and service improvement plan acting as Customer's advocate
• good knowledge of operational processes
• Fluent communication in English mandatory

Main Deliverables Examples

• Service migrations, management, testing and integrations of new infrastructure and platform services
• Set up and customization of new or existing service models for Customers
• Support to Service and Quality audits both internal and external
• Engagement in presales solution approval process and Service design (definition, review and final validation)
• DR plans and Business continuity management
• Service Reporting enhancement and automation
• Service Support Documentation updates
• Review or creation of Service Level and Operating Level Agreements (SLA / OLA)
• Updates identified and applied to the Service Management tool
• Research addressed to personnel belonging to disabled and protected categories, art.18 law 68/99 too

What We Offer

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.

Only Your Skills Matter

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.