Consultant Ombudsman

DEADLINE FOR APPLICATIONS

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world's largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website:  and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP? 

• WFP is a 2020 Nobel Peace Prize Laureate.

• WFP offers a highly inclusive, diverse, and multicultural working environment.

• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.

• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

BACKGROUND AND PURPOSE OF THE ASSIGNMENT:
The Ombuds Consultant in Amman supports the Office of the Ombudsman by providing informal conflict 
resolution and capacity building services to WFP employees world-wide with a specific focus on 
Arabic-speaking countries. In addition, the Ombuds Consultant supports the office by coordinating 
the global Network of approximately 170 Respectful Workplace Advisors (RWAs) and serving as a case 
debrief as well as mission (travel) coordinator. The Ombuds Consultant reports to the Senior Ombuds 
Officer and Mediator.

ACCOUNTABILITIES/RESPONSIBILITIES:
1.  Informal conflict resolution and case work: Work independently toward resolution of assigned 
cases and help parties to explore options regarding the concerns or issues presented; Guide visitor 
to the available resources within WFP; Use different intervention techniques such as one-on-ones, 
shuttle diplomacy, coaching, mediation and facilitated conversations, where required. Work 
collaboratively with relevant actors and stakeholders to achieve informal resolution. Maintain the 
IOA Code of Ethics and Standards of Practice: confidentiality, independence, informality, 
neutrality and impartiality. Coordinate and take part in regular weekly case debriefs conducted 
within the Office of the Ombudsman.
2.  Outreach and capacity building: Prepare and execute missions related to country visits (regular 
& virtual); Conduct capacity building and outreach activities.
3.  RWA Network coordination and management: Liaise with the OBD RWA Coordinators for LAC and 
French-speaking countries on matters pertaining to the overall management of the RWA Programme, 
including RWA nominations and RWA training and development; Conduct monthly teleconferences with 
RWAs for the purpose of continuous learning and early warning. Provide guidance and support to RWAs 
on an individual basis, as needed.
4. Other duties: Keep abreast of developments in the field of conflict resolution and within the 
organization; Take responsibility for incorporating gender and anti-racism perspectives in all 
areas of work; Perform any other duties or special projects to support the Office in carrying out
its functions, as assigned.

DELIVERABLES AT THE END OF THE CONTRACT:
The CST will have successfully dealt with his assigned cases, in accordance with the IOA Code of 
Ethics and Standard of Practice and will have completed planned missions following OBD's mandate 
and internal procedures. The CST will also have coordinated and supported the RWA groups from 
Arabic and English speaking countries as well as from HQ, through monthly teleconferences and ad 
hoc individual conversations, and have organized/delivered Foundation Training/s for newly 
nominated RWAs. The CST will have provided inputs to the OBD Annual Report related to RWA network 
activities.

QUALIFICATIONS & EXPERIENCE REQUIRED:
Education:  Advanced University degree in social sciences, administration, human resources or other 
relevant field, or First University degree with additional years of relevant work experience and/or 
training/courses in alternative dispute resolution or conflict management.
Experience:  Not less than eight (8) years of relevant experience in the field of human resources 
or conflict resolution. Experience in the UN system is required.

Knowledge & Skills:

Conflict Resolution: Demonstrates professional competence in conflict resolution, seeking fair and 
equitable solutions to and prevention of employment related problems. Demonstrates ability to 
creatively respond to problems and to mobilise, empower or enable other actors to respond where 
necessary. Able to assist in developing a deeper understanding of conflict prevention, conflict 
management and conflict resolution.

Coordination and Training: experience in delivering high quality and innovative training programs 
and presentations on various topics related to the field of conflict resolution. Experience in 
coordinating the work of large groups/networks and providing support for personal and career 
development, in accordance with OBD standards.

Languages: English/Arabic
 

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: 

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• All applications must be submitted exclusively through our online recruitment system. We do not accept CVs or spontaneous applications by email.

• If you experience challenges while submitting your online application, please contact us at for technical support only.

• Please note that applications sent to this email address cannot be considered.

• We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable).

• Once your profile is completed, please apply, and submit your application.

• Kindly note the only documents you will need to submit at this time are your CV and Cover Letter

• Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time

• Only shortlisted candidates will be notified

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.