Deskside Support Engineer

7 giorni fa


Alessandria, Piemonte, Italia Tech Source Managed Services A tempo pieno

Job Summary

We are seeking a skilled
Deskside Support Engineer
to provide on-site IT support in Alessandria. The role focuses on delivering hands-on technical assistance to end users, ensuring minimal downtime and high service quality across desktop, laptop, and peripheral environments.

Key Responsibilities

  • Provide
    Level 2 deskside and end-user support
    for hardware and software issues.
  • Install, configure, and troubleshoot
    Windows desktops, laptops, printers, and peripherals
    .
  • Perform
    IMACD
    activities (Install, Move, Add, Change, Decommission).
  • Support
    Microsoft Office 365
    , Outlook, Teams, and basic Active Directory tasks (password resets, user account unlocks).
  • Troubleshoot network connectivity issues (LAN, Wi‑Fi, VPN – basic level).
  • Coordinate with remote support teams and escalate issues when required.
  • Maintain accurate documentation and update tickets in the
    ITSM tool
    (ServiceNow or similar).
  • Ensure adherence to SLAs, security policies, and customer IT standards.
  • Provide on-site support for hardware replacements, system upgrades, and patching.

Required Skills & Qualifications

  • Proven experience in
    Deskside / Desktop Support
    or similar role.
  • Strong knowledge of
    Windows 10/11 OS
    .
  • Experience with
    Office 365
    and basic
    Active Directory
    administration.
  • Hands-on experience with hardware troubleshooting (Dell/HP preferred).
  • Basic understanding of networking concepts.
  • Ability to work independently in an on-site environment.
  • Strong communication and customer service skills.


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