Deskside Support Engineer
7 giorni fa
Job Summary
We are seeking a skilled
Deskside Support Engineer
to provide on-site IT support in Alessandria. The role focuses on delivering hands-on technical assistance to end users, ensuring minimal downtime and high service quality across desktop, laptop, and peripheral environments.
Key Responsibilities
- Provide
Level 2 deskside and end-user support
for hardware and software issues. - Install, configure, and troubleshoot
Windows desktops, laptops, printers, and peripherals
. - Perform
IMACD
activities (Install, Move, Add, Change, Decommission). - Support
Microsoft Office 365
, Outlook, Teams, and basic Active Directory tasks (password resets, user account unlocks). - Troubleshoot network connectivity issues (LAN, Wi‑Fi, VPN – basic level).
- Coordinate with remote support teams and escalate issues when required.
- Maintain accurate documentation and update tickets in the
ITSM tool
(ServiceNow or similar). - Ensure adherence to SLAs, security policies, and customer IT standards.
- Provide on-site support for hardware replacements, system upgrades, and patching.
Required Skills & Qualifications
- Proven experience in
Deskside / Desktop Support
or similar role. - Strong knowledge of
Windows 10/11 OS
. - Experience with
Office 365
and basic
Active Directory
administration. - Hands-on experience with hardware troubleshooting (Dell/HP preferred).
- Basic understanding of networking concepts.
- Ability to work independently in an on-site environment.
- Strong communication and customer service skills.
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