Wellbeing Manager

Company Description

Collegio alla Querce, Auberge Collection is a hilltop Italian retreat – once a cherished educational institution – and the only hotel in the city of Florence that provides sweeping vistas of both Florence's historic town center and the rolling hills of Tuscany. Offering unmatched views of the iconic Duomo, the hotel's gracious, 16th-century buildings are set in breathtaking terraced gardens. Perfectly placed in the city to offer the best of two worlds, the hotel offers 49 Guest Rooms, 28 Suites, and 6 Grand Suites. Multiple dining venues and event spaces include La Gamella, a fine-dining Italian restaurant with The Chef's Table at its heart, mischievous Bar Bertelli, housed in the former principal's office, poolside Cafe Focolare, and the original chapel, Sala Dorati and theatre, Il Teatro. Aelia Spa, the first-ever spa in partnership with Furtuna Skin, is a nature-ensconced haven dedicated to holistic wellbeing. The resort will also host a range of connection-driven experiences revealing Florence's multifaceted Renaissance spirit.

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Connect with Collegio alla Querce, Auberge Collection on Instagram and Facebook @CollegioAuberge and #AlwaysAuberge

Job Description

At Collegio alla Querce, Auberge Collection, wellbeing is an essential part of how guests experience the hotel — through intentional, joyful and deeply human moments of care.

The Wellbeing Manager plays a key role in embracing the Auberge "Joy of Wellbeing" concept of intentional, joyful and deeply human wellbeing experiences, embodying the fundamentals of cultivating joy with consistency, care, and pride. In the role of Wellbeing Manager you will be inspired to lead with intention supporting your team and your peers in delivering exceptional, heartfelt service.

Wellbeing Manager

• Act as a brand ambassador for Collegio alla Querce, Auberge Collection, embodying the brand's values through leadership, presence on the floor and a commitment to team engagement, fostering a culture of pride, consistency and genuine care
• Plans all aspects of wellbeing experiences' delivery and execution
• Maintains consistent guest satisfaction through collating guest feedback received from hotel surveys and communicate this with the team, implementing changes or training where necessary
• Shows solid knowledge of all aspects of the treatments and the ability to recommend and suggestive selling
• Supports all aspects of retail guest assistance, product display, product inventory, suggestive selling, inventory, and merchandising
• Handles guest complaints or problems immediately, ensuring guest satisfaction. Communicate all of the above to management to ensure communication to all necessary departments
• Provides daily and monthly financial and statistical reports for the Hotel and General Manager and Home Office, incorporating justifications of performance, proposals and recommendations to optimize financial performance
• Liaises with the hotel Sales and Marketing department to understand the spa's annual marketing plan. Coordinate all promotional activities, PR and events in line with the marketing plan
• Aims to achieve consistently high scores in spa audits, resolving any highlighted issues through training or reviewing operational procedures

Qualifications

• A minimum of three years experience in the same role within a luxury hospitality environment is a requirement
• Wellbeing and guest oriented with the ability to provide the ultimate experience for guests
• Experience with developing financial budgets for a spa
• Ability to monitor and drive the spa performance through set KPI's
• Ability to inspire, empower, retain and develop the team

Additional Information

About Auberge Collection

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations.

For more information:

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

About Friedkin

Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.

Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.

The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.

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