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Front Office Agent
7 ore fa
NEMI Nest in Milan is the perfect elegant retreat in the heart of Milan and is now open
Set in a vibrant and trendy area of Milan, this luxury hotel is a world of sophistication to discover .
Do you want to be part of our exciting project?
To complete the Front Office Team we are currently looking for a:
Front Office Agent
This role is pivotal in ensuring the smooth day-to-day operations of the front desk, including covering night shifts twice a week as a substitute for the Night Manager.
Key Responsibilities
:
- Welcome and assist guests with check-in and check-out processes, ensuring a seamless experience.
- Provide excellent customer service, addressing guest inquiries and resolving any issues in a timely and professional manner.
- Handle front desk operations during rotating shifts, including day, evening, and night shifts occasionally.
- Coordinate with other departments to meet guest needs and maintain operational efficiency.
- Process payments, manage reservations, and handle any special requests with attention to detail.
- Ensure compliance with all hotel policies, procedures, and quality standards.
Requirements:
- Proven experience in a front office or similar hospitality role, ideally in a luxury hotel setting.
- Flexibility to work rotating shifts, including nights and weekends.
- Strong communication skills in both English and Italian (additional languages are a plus).
- Excellent problem-solving abilities and a proactive approach to guest service.
- Familiarity with hotel management software (e.g., Opera, Fidelio) is highly desirable.
- Ability to work independently and as part of a team.
- Professional presentation and a passion for delivering luxury service experiences.
What We Offer:
Competitive salary and benefits package.
Opportunity to be part of a dinamic and professional team.
Professional development and career growth within a renowned luxury brand.
