Experience Manager
2 settimane fa
Per una realtà ben consolidata nel settore del Turismo, siamo alla ricerca di una figura di Experience Manager, ruolo che richiede una particolare attenzione ai dettagli e rilevanti capacità organizzative.
Dettagli sul cliente
DMC specializzata nell'offerta di un'ampia gamma di esperienze, finalizzate alla scoperta delle bellezze del territorio italiano.
Descrizione
- Selezione di strutture e partner di lusso: identificare e valutare strutture, servizi di trasporto privato, esperienze culturali o lifestyle, con l'obiettivo di garantire esclusività.
- Ricerca di mercato e analisi: monitorare le tendenze del mercato ed i cambiamenti nelle preferenze dei clienti.
- Comunicazione con i fornitori: mantenere una rete aggiornata e selezionata di fornitori e location di eccellenza.
- Gestione della customer experience: curare l'interazione con il cliente in ogni fase del viaggio.
- Personalizzazione e attenzione ai dettagli: supervisionare ogni aspetto dell'esperienza.
- Comunicazione costante con gli altri dipartimenti interni per la risoluzione di problemi, modifiche e azioni relative ai prodotti.
- Disponibilità a effettuare visite sul campo per supervisionare la qualità del prodotto.
Profilo del Candidato
- Conoscenza approfondita del settore hospitality, con un focus in ambito luxury
- Ottima conoscenza della lingua inglese
- Eccellenti doti comunicative e relazionali
- Creatività, spirito innovativo e capacità di pensare strategicamente
- Capacità di lavorare in modo proattivo
offerta di lavoro
Ottima opportunità di carriera.
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