Team Lead IT

1 giorno fa

Milano, Lombardia, Italia Rhenus Logistics A tempo pieno

Job Description
What you can expect
As the
Team Lead IT
for one of our countries, you will drive the success of our IT infrastructure and first-level support, ensuring smooth operations for around 1,100 users across all Rhenus Business Units in the country. Positioned within our
Group IT Regional Team
, you are the key link between local operations and our Group IT , ensuring alignment in Projects, maintaining an up-to-date Infrastructure and a good Quality in our IT Service Management. In addition to leading the team, you'll work hands-on alongside them. Solving complex support cases, tackling technical challenges, and actively contributing to daily operations. This role requires a balance of leadership skills and technical expertise, with a focus on fostering team collaboration and ensuring efficient operations.

  • Lead and inspire a team of IT professionals, driving efficiency and best practices in IT Helpdesk and Infrastructure support.
  • Oversee the management of first-level support, guaranteeing prompt and effective resolutions for all IT-related issues.
  • Act as the primary IT contact for business projects involving infrastructure, working closely with stakeholders from the operational departments to deliver seamless solutions.
  • Lead projects to standardize our local infrastructure in alignment with global policies, while keeping systems secure and up to date.

What you bring

  • Proven experience in IT Infrastructure and Helpdesk management, ideally within a multinational environment.
  • Strong leadership skills with the ability to motivate and develop a high-performing team.
  • Exceptional communication abilities in English and Italian.
  • Hands-on expertise with IT infrastructure technologies and a proactive approach to troubleshooting and optimization.

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