CX Strategy

2 giorni fa

Milano, Lombardia, Italia Capgemini A tempo pieno

Milano

CX Strategy & Transformation Senior Consultant

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

YOUR ROLE

As a Senior Consultant in CX Transformation, you will:

  • Design omnichannel services and journeys, integrating physical and digital touchpoints.
  • Define and implement CRM and CVM (Customer Value Management) strategies.
  • Apply Generative AI to optimize campaign processes, content creation, and customer engagement.
  • Support the definition of digital transformation roadmaps for marketing.
  • Collaborate with cross-functional teams (IT, Sales, Operations) to ensure strategic alignment.
  • Conduct benchmarking and market analysis to identify trends and opportunities.
  • Manage workshops with stakeholders for co-creation and solution validation.
  • Proven experience (6–7 years) in consulting or strategic roles in marketing/service design.

YOUR PROFILE

We are looking for a professional with the following qualifications:

  • In-depth knowledge of CRM and CVM, including leading platforms (Salesforce, Adobe, etc.).
  • Ability to design business processes focused on marketing and customer experience.
  • Expertise in Generative AI applied to marketing (e.g., content personalization, automation).
  • Solid understanding of omnichannel strategies and engagement models.
  • Familiarity with Design Thinking and Service Design methodologies.
  • Strong analytical, problem-solving, and communication skills.
  • Fluent English (spoken and written).

WHAT YOU'LL LOVE ABOUT WORKING HERE

  • Be the change by supporting our clients through innovative strategy projects around digital, future-proof topics that challenge and transform the status quo;
  • Craft your own career path through continuous learning and personal growth;
  • Experience the benefits of hybrid working, offering flexibility and ensuring work-life balance, 5 weeks of vacation, employee referral bonus, company shares program and annual contribution to a fitness subscription.
  • Capgemini Italy is an equal opportunity employer. We promote equality and dignity in all aspects of recruitment and employment, and all offers of employment and promotions are made on the basis of performance, competence and ability.

ABOUT CAPGEMINI

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Ref. code

384550-en_GB

Posted on

24 Dec 2025

Experience level

Experienced Professionals

Contract type

Permanent

Location

Milano

Business unit

INVENT

Brand

Capgemini Invent

Professional communities

Strategy & Transformation

  • CX Strategy

    5 giorni fa

    Milano, Lombardia, Italia Capgemini A tempo pieno

    At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and...

  • CX Strategy

    1 giorno fa

    Milano, Lombardia, Italia Capgemini Invent A tempo pieno

    At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and...

  • Design Lead – Experience Strategy

    5 giorni fa

    Milano, Lombardia, Italia frog A tempo pieno

    frog is one of the world's most successful innovation and creative consultancies.Milan hosts its Innovation Team, a global hub for delivering breakthrough products and experiences across digital and physical realities, thanks to high-caliber innovation, strategy, design, and engineering expertise. As a catalyst for diversity and global acceleration, we...

  • Head of Creative

    2 giorni fa

    Milano, Lombardia, Italia Webranking A tempo pieno

    Stiamo cercando una persona per il ruolo di Head of Creative per la nostra sede di Milano. Il team creativo di Webranking si occupa principalmente di ideare e realizzare concept creativi, definire strategie social e gestirne i canali, produrre contenuti nel nostro studio, con esterni o via AI.Sarai il punto di riferimento e il motore dell'area Creative: a te...

  • Head of Creative

    2 giorni fa

    Milano, Lombardia, Italia WebRanking A tempo pieno

    Stiamo cercando una persona per il ruolo di Head of Creative per la nostra sede di Milano.Il team creativo di Webranking si occupa principalmente di ideare e realizzare concept creativi, definire strategie social e gestirne i canali, produrre contenuti nel nostro studio, con esterni o via AI.Sarai il punto di riferimento e il motore dell'area Creative: a te...

  • Head of Creative

    2 giorni fa

    Milano, Lombardia, Italia Webranking A tempo pieno

    Stiamo cercando una persona per il ruolo diHead of Creativeper la nostra sede diMilano.Il team creativo di Webranking si occupa principalmente di ideare e realizzare concept creativi, definire strategie social e gestirne i canali, produrre contenuti nel nostro studio, con esterni o via AI.Sarai il punto di riferimento e il motore dell'area Creative: a te il...

  • Head of Creative

    2 giorni fa

    Milano, Lombardia, Italia Webranking A tempo pieno

    Stiamo cercando una persona per il ruolo di Head of Creative per la nostra sede di Milano. Il team creativo di Webranking si occupa principalmente di ideare e realizzare concept creativi, definire strategie social e gestirne i canali, produrre contenuti nel nostro studio, con esterni o via AI.Sarai il punto di riferimento e il motore dell'area Creative: a te...

  • Partner Business Developer Italian Market

    2 giorni fa

    Milano, Lombardia, Italia Factorial A tempo pieno

    HelloAt Factorial we're looking for a newPartner Business Developer for the Italian MarketMilan Basedto help us boost the company to the next level.Ready to be part of the challenge?The RoleStrategizing, and Qualifying the best leads with the Partner Account Executives.Create and implement strategies and initiatives to help us maximize lead generation from...

  • Senior Product Manager – Beyond the Core Consumer Products

    1 settimana fa

    Milano, Lombardia, Italia Fastweb + Vodafone A tempo pieno

    CHI SIAMOIl31 Dicembre 2024 Swisscom, per il tramite della propria controllata Fastweb, ha finalizzato l'acquisizione di Vodafone Italia in vista di una integrazione delle due aziende.Fastweb e Vodafone Italiada oggi lavoreranno insieme per creare un operatore convergente leader del mercato mettendo il meglio delle rispettive reti fisse e mobili e delle...

  • Design Lead – Digital Products

    5 giorni fa

    Milano, Lombardia, Italia frog A tempo pieno

    We are currently seeking both full-time employees and contractors for this positionfrog is one of the world's most successful innovation and creative consultancies.Milan hosts its Innovation Team, a global hub for delivering breakthrough products and experiences across digital and physical realities, thanks to high-caliber innovation, strategy, design, and...