Motion global IS Service Manager for R&D, engineering and product management

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Tämä Positio Raportoi
IS Domain Lead-R&D,Engineering&Pro Mgmt

ABB Motion, a global leader in motors and drives, is at the core of accelerating a more productive and sustainable future. We innovate and push the boundaries of technology to contribute to energy efficient, decarbonizing and circular solutions for customers, industries, and societies. With our digitally enabled drives, motors and services we support our customers and partners to achieve better performance, safety and reliability. To help the world's industries outrun – leaner and cleaner, we deliver motor-driven solutions for a wide range of applications in all industrial segments. Building on over 140 years of domain expertise in electric powertrains, our more than 22,000 employees across 100 countries learn and improve every day.

This role is open globally, but locations are set in one of our major ABB Motion locations, eg. in Finland, Poland, India, Italy, Germany or Spain.

The work model is hybrid and working under European time zone will be expected.

As IS Service Manager for R&D, engineering and product management, you are accountable for all measures that support the applications falling within the scope of Motion IS PLM Domain. Major focus would be on Application Management of PLM, CAD and integrated Platforms with functional management of Support Teams to deliver IS application Services meeting the demand generated by the Domain at agreed SLAs with Business.

The IS Service Manager is responsible for overseeing all activities related to the applications within the Motion IS PLM Domain. This role focuses on managing PLM, CAD, and integrated platforms, ensuring the effective delivery of IS application services that meet the domain's demands and agreed-upon SLAs.

Key Responsibilities

• Deliver and maintain IS solutions within the assigned domain, ensuring alignment with business needs and compliance standards.
• Manage cloud infrastructure and PLM applications, focusing on performance, security, and cost optimization.
• Oversee end-to-end service delivery, including project management, testing, training, user support, and quality assurance.
• Ensure compliance and security through regular audits, adherence to ABB policies, and proactive risk management.
• Lead application lifecycle management, including deployments, hosting, incident handling, and service desk coordination.
• Drive continuous improvement in service delivery processes, asset management, and license/infrastructure cost efficiency.
• Support strategic planning and budgeting, collaborating with stakeholders on roadmaps, RFPs, and cost forecasting.
• Build and lead high-performing teams, ensuring skills development, resource planning, and alignment with service levels.
• Ensure alignment of application with business strategy and needs.
• Define and monitor the Service Level Agreement (SLA) for the applications in agreement with business requirements and application delivery organization.

Qualifications

• A minimum of 7+ years of relevant experience working on PLM/CAD or other Engineering Applications
• A prior experience in leading IS team(s) is mandatory
• Excellent IS developing and operations skills, deep understanding of the overall context of business processes & technologies
• Experience of identifying and resolving issues between team members or other teams
• Capacity to translate business requirements into technical IS capabilities and solutions
• Relevant experience in project planning and execution as well as economic aspects of system management and life cycle
• Sound knowledge of ITIL processes & very good knowledge of IS Infrastructure (Cloud Hosting)
• Strong in information management, computer systems, business engineering or similar field

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