Travel Assistant

3 giorni fa

Catania, Sicilia, Italia ILA Travel A tempo pieno 20.000 € - 30.000 € all'ano

About the job

PREMESSA: Non si prenderanno in considerazione le figure dei candidati che non inoltreranno la propria candidatura con le modalità previste in annuncio.


Chi siamo:

ILA TRAVEL
è un tour operator con sede a Catania, specializzato in esperienze culturali e didattiche in lingua inglese, in Italia e all'estero. Organizziamo summer camp in Italia, viaggi studio all'estero, trimestre/semestre/anno all'estero.

Ruolo e obiettivo.

ILA è alla ricerca di una figura professionale con almeno uno/due anni di esperienza nel settore turistico da inserire nel proprio team, con l'obiettivo di contribuire attivamente alla crescita e allo sviluppo della nostra realtà. La figura collaborerà direttamente con l'amministrazione e sarà principalmente coinvolta nel supporto organizzativo per il programma dei viaggi studio.


Principali responsabilità

  • Gestione e aggiornamento dei dossier viaggio, anagrafiche partecipanti e documenti operativi.
  • Assistenza ai clienti e alle famiglie via telefono, email e chat.
  • Collaborazione con l'amministrazione per la gestione delle pratiche, pagamenti e documentazione contrattuale.
  • Preparazione e controllo dei materiali di viaggio (documenti, rooming list, assicurazioni, voli, ecc.).
  • Inserimento dati e aggiornamento del CRM aziendale.


Requisiti fondamentali

  • Esperienza comprovata maturata presso agenzie di viaggio o tour operator (uno/due anni);
  • Eccellenti capacità relazionali e di vendita, orientate alla customer satisfaction;
  • Spiccata attitudine al problem solving e capacità di multitasking
  • Disponibilità a lavorare in presenza presso la sede di Catania (CT)
  • Buona conoscenza della lingua inglese;
  • Passione per il mondo dei viaggi, proattività e spirito d'iniziativa.


Requisiti preferenziali

  • Laurea o diploma in discipline turistiche, linguistiche, amministrative (es. Scienze del Turismo, Lingue, Economia) o discipline affini.
  • Esperienza specifica nell'organizzazione di programmi educativi.
  • Familiarità con CRM, software gestionali o booking system.
  • Esperienza nel rapporto con scuole, famiglie o gruppi organizzati.


Cosa offriamo

  • Inserimento in un ambiente professionale di alto profilo e in costante crescita.
  • Collaborazione integrata fra i componenti del team.
  • Possibilità di crescita.


Come candidarsi

  • Invia il tuo CV aggiornato e un portfolio dei lavori più rappresentativi a: [

    ] Ogget
    to: Candidatura – Travel Assistant Viaggi Studio

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