Planner - Italy

As a Planner, you will take responsibility for planning the day-to-day work schedules of the local Field Service Engineers (FSE), ensuring that all planned service requirements are met in a timely and efficient manner. You'll coordinate preventive and ad-hoc maintenance interventions based on technician availability. You'll also supervise the delivery of materials outlined in VTS contracts and act as the primary point of contact for customers, ensuring timely and effective coordination of equipment maintenance.

• Planner

  To administer the forward planning of all open orders, ensuring that the department service requirements are met in a timely and efficient manner.
  To support the VTS Operations Manager & Team Leader Planner and to set the Field Service Engineers work schedules in order to maximize efficiency and minimize Work in Progress.
  To ensure the orders are correctly allocated and released to the FSE before the visit date.
  Ensure all parts are available, and in the FSE's virtual storage location or on customer site prior to the visit date.
  To liaise with customers by phone or e-mail to arrange and confirm the service visits, and ensure they are fully aware of the work and the date the work is to be carried out.
  To monitor and record the progress of all customer orders to ensure work is fully completed, and any additional work is planned and completed in a timely fashion.
  To maintain all orders, to ensure all work is correctly allocated, so that quality reports can be gathered via SAP reporting facilities.
  To regularly liaise with the Operations Manager and FSEs, internal departments and other Service Centers to expedite customer requests.
  To regularly liaise with the VTS Operations Manager in order to highlight and resolve any operational / planning problems in an effective and efficient manner.
  Supervise the delivery of materials specified in VTS contracts and the point of contact for customers to coordinate the maintenance of their equipment.

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

Knowledge Areas:
Experience in dealing with a fast pace and complex working environment, coordinating and showing flexibility to change plans constantly and think ahead
Experience in working in a technical or support environment
Good analytical and planning skills
Knowledge of SAP
Ideally experience with CRM and Service Management Systems

Critical Skills (Atlas Copco 9 Core Competency based evaluation)
Cope with pressure and maintain a positive working attitude
Excellent planning capabilities, thinking ahead and trying to always improve
Great empathy and internal/ external customer orientation
Good business understanding and cost consciousness
Clear and effective verbal and written communication
Be approachable and open& confident in interaction with others
Build up a network

Other requirements: 
Languages: English and Italian and Spanish as a third language
Excellent verbal and written English required
Excellent computer skills

• Culture of trust and accountability
• Lifelong learning and career growth
• Comprehensive compensation and benefits
• Health and well-being

Hybrid
This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our office in Milano, Avezzano, Italy (IT).

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About Edwards

Edwards is a leading developer and manufacturer of sophisticated vacuum products, exhaust management systems and related value-added services. Edwards solutions are integral to manufacturing processes for semiconductors, flat panel displays, LEDs and solar cells. They are also used within an increasingly diverse range of industrial processes including power, glass and other coating applications; steel and other metallurgy; pharmaceutical and chemical; and for scientific instruments in a wide range of R&D applications.

Edwards has over 4,000 employees worldwide engaged in the design, manufacture and support of high technology vacuum and exhaust management equipment. Edwards has state-of-the-art manufacturing facilities in Europe, Asia and North America.