Digital Communication Specialist

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

You will be joining the PAYBACK Marketing Team, and you will be supporting the execution of the Communication mission with the goal of improving awareness, consideration, appreciation and activation of the PAYBACK services and features. 

How will you make an impact in this role?

You will develop and deliver creative contents for all digital communication channels (website, App, SMS, Push Notification etc.) with a special focus on Newsletters one, supervising, reviewing, editing and proofreading contents. 

This position represents a valuable development opportunity for colleagues who would like to build or strengthen their skills in digital communication, content creation and multichannel campaign management.

You will supervise, evaluate and report on the performance of communication activities across all touch-points; make recommendations based on discovered findings/opportunities and build strong, collaborative relationships with key cross-functional business units, including CRM, Legal, Compliance and Operations Teams. 

As part of the job, you will be also managing the budget, ensuring cost control

Minimum Qualifications

• Previous experience in similar roles in digital marketing is valued
• Outstanding, meticulous verbal and written communication skills, both in Italian and English
• A passion for communications, telling stories, and engaging audiences, especially in a digital environment
• Familiar with creative software, specifically Microsoft PowerPoint
• Good project management skills, being able to prioritize multiple activities with tight timelines
• Proactive approach and ability to work autonomously and take initiative
• Creative thinking, flexibility and the ability to lead, drive, and measure change
• Role is based in Italy

Preferred Qualifications

• Experience with Photoshop, Illustrator, HTML, Canva and Adobe Creative Suite.
• Video editing, image processing and optimization tools are a plus

Employment eligibility to work with American Express in Italy is required as the company will not pursue visa sponsorship for these positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.