Lead Services Specialist

Are you a Field Service Engineer looking for an interesting opportunity?
 

Do you enjoy installation and maintenance?

Join our Field Service team
 

Our Industry & Energy Technology (IET) team provides industry-leading products and services that optimize the extraction, production, and processing of energy. We help a diverse range of customers across the value chain to reduce operating costs and improve productivity. Our team plays an integral role by helping the business plan for the future.

As a diverse and inclusive workplace, Baker Hughes IET values the unique perspectives and backgrounds of its employees. In this role, you will have the opportunity to bring your individual experiences and insights, contributing to a rich tapestry of ideas and fostering a culture of inclusivity. Your diverse perspective will enhance the overall effectiveness and success of the projects and initiatives you lead, making a positive impact on Baker Hughes IET and its stakeholders.
 

Partner with the best

The Lead Services Specialist - Resource Management will be responsible to oversee and optimize the deployment and career development of our Field Service Engineers workforce.

The Lead Resource Manager will manage both internal and contingent resources globally, align workforce strategy with business demand, and drive continuous development of our FSE pool, with a strong focus on performance, compliance, and customer satisfaction.

As Lead Services Specialist - Resource Management ,you will be responsible of:

Pool Management

• Managing a global pool of FSE  (approx. 30 FSEs) aligning assignments with project requirements and productivity goals.
• Maintaining and regularly update the Site Ops management main KPI such as: Utilization; Worked Hrs; Fatigue Policy; Team Certification; FFJ; HSE and NPS (FEPA)
• Evaluating ongoing assignments to ensure alignment with strategy, quality, and cost targets.
• Implementing and oversee development career paths for FSEs population, including training programs and mentorship initiatives in partnership with the GTS Training Academy.
• Conducting regular performance reviews, career discussions, and skill gap analyses.
• Encouraging multi-skill development and support upskilling initiatives, including certification achievements.
• Operational Efficiency & Continuous Improvement
• Driving Lean initiatives and efficiency programs through automation, tooling, and data-driven decision-making.
• Ensuring effective onboarding processes for new hires and external suppliers

Workforce Planning & Assignment Oversight

• Defining and executing resource strategies to optimize the mix of internal FSE and external contractors.
• Ensuring accurate demand forecasting and capacity planning in collaboration with Business Units and the Demand & Capacity (D&C) team.
• Leading the assignment of the FSEs based on skills, availability, rest requirements, and customer priorities.
• Guarantee compliance with Fit For Job (FFJ) procedures and Fatigue Management policies

Cross-Functional Collaboration & Compliance

• Acting as the primary point of contact between Assignment Specialists, Mobilization teams, Sourcing, and Business Units.
• Overseeing accurate and timely updates in planning tools such as ServiceMax
• Support T&E (Time & Expenses) management, ensuring policy adherence and user support.
• Managing NPE (Nuovo Pignone Expat) Contracts and ensure quarterly reviews to support the accounting system.

Fuel your passion

To be successful in this role you will have :

• Bachelor's degree in Engineering, Business Administration, or 5 years related site ops management experience.
• Minimum 5 years of experience in field operations, resource management, or a similar leadership role.
• Proven experience managing large global teams and complex resource plans.
• Strong understanding of service delivery operations, project management, and global mobility processes.
• Excellent organizational, communication, and analytical skills.

Work in a way that works for you
 

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• In this role, you will travel to and work on customer sites in line with customer requirements. The duration of the work at site and the hours of work at the site will be in line with customer requirements. In between work assignments, you will have free time in line with Baker Hughes working time guidelines and fatigue management provisions.

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Working with us
 

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
 

Working for you
 

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
 

• Contemporary work-life balance policies and wellbeing activities

• Comprehensive private medical care options

• Safety net of life insurance and disability programs

• Tailored financial programs

• Additional elected or voluntary benefits