Technical Program Manager

Technical Project Manager (Level II) - EMEU

The Company You'll Join

At Bidgely (which means "electricity" in Hindi), we work to accelerate a clean energy future by enabling energy companies and consumers to make data-driven, energy-related decisions.

We are a global company, with roots in Silicon Valley, California and Bangalore, India. Bidgely carries over seventeen energy patents, and brings a passion for AI to utilities serving over twenty-seven million customers worldwide

Bidgely is an AI-powered, cloud based SaaS solution provider that enables electric and gas utilities worldwide to personalize customer experiences, optimize grid and customer operations and accelerate their journey towards the clean energy future.

The Energy Industry is being disrupted by a number of new technologies like EVs, Solar, Batteries, Smart Meters, and Smart Home devices. Consumers are becoming self-sufficient with their own energy production and storage threatening a century old utility business model. Additionally, the grid was not designed for the peaks created by EVs and the valleys created by the solar generation which has created new challenges and opportunities for the utilities (and innovative companies) to manage an evolving grid.

The Position and the Team You'll Work With

Reporting to the VP of our international business, we are currently seeking a top-notch Technical Project Manager (TPM) who will be operationally responsible for rolling out Bidgely's innovative energy management solutions to our utility customers in Europe. As a key member of the European team, you will be utilizing your outstanding hands on project management, technical and client engagement skills to deliver the solution on time and on budget while ensuring long term benefits from Bidgley products and customer retention.

As a Technical Program Manager you can look forward to:

Project Management

• Acquire a deep understanding of the energy market and how Bidgely can play a disruptive role in creating a more energy-efficient future

• Understand Bidgely SaaS products in order to influence product development plans and schedules
• Be the face of Bidgely for the customer during the implementation phase, owning the relationship, and being an advocate for them internally
• Manage new customer implementations end to end from Onboarding to Launch utilizing Project Management best practices such as standing project meetings, engineering standups, gantt charts, status reports, decision logs, change requests, governance committees, cost tracking, etc.
• Interact cross-functionally with Delivery/Product Engineering, Product Support, Strategy & Growth, Sales, and more in support of the customer.
• Contribute to contract reviews for new deals and change orders.
• Travel to customer sites 10% of the time and trips 2–3× annually to Bidgely HQ in Los Altos, CA.
• Represent the Onboarding team in sales presentations as needed.

• Own the overall solution design & development for utility customers and work with our global engineering team. This includes requirement analysis, customer journey scope discussion, data integration, design, solution architecture, implementation, delivery, customer facing technical issue resolution and discussion.
• Be a product expert at Bidgely by collaborating with utility customers to understand requirements, mapping requirements to product features, performing product gap analysis and finalizing the product customizations and changes.
• Manage project deliverables, and ensure quality and on-time delivery, and ensure quality through a hands-on approach.

Produce technical and product documents that clearly define the customer requirements and solution design in collaboration with the customer IT and engineering development teams.

About You

• Passionate about a clean energy future
• Innovative - You challenge the status quo to drive impact
• Results driven - Be dedicated to delivering stellar outcomes, and accept nothing less. Know your goals, chart your path, and execute with precision and passion.
• Bias toward action - You prioritize getting things done and keeping projects moving
• Quality Focused: Quality is at the heart of everything you do. You take great pride in your work and are a trusted resource.

Preferred Qualifications:

• Hands on experience at a SaaS startup
• Experience implementing SaaS-based solutions to enterprise customers
• Experience working in a prestigious systems integration consulting firm and/or have experience at a fast-paced start-up
• Knowledge of SQL, Python, REST APIs, and data transformation technologies is a plus. This role is expected to be hands-on.
• Experience or deep personal interest in the energy efficiency or related industries is a plus
• Project Management Professional (PMP) certification
• Written and verbal fluency in both English and Italian

Required Qualifications:

• 5-7 years of software integration project experience at a technology company
• Track record of success delivering complex, cross-functional projects with large high-touch enterprise customers, ideally with ARR of $1M+
• Experience as the primary point of contact for enterprise customers
• Experience working across time zones with globally dispersed customers, teams, and offshore technical teams
• Experience with Agile software development methodologies
• Excellent attention to detail
• Comfortable creating and tracking project plans, issues and risks, status reports, and project opens vi, Smartsheets, Jira, or other cloud project management tools
• Proven expertise in developing and driving solution development for cloud-based implementations, especially in the B2B domain
• Excellent track record of designing and delivering system architecture, implementation, and deployment of successful solutions in a customer-facing role with large enterprises
• Strong problem-solving and analytical skills
• Excellent written and verbal communication skills and the ability to explain complex technical issues clearly to non-technical users
• Experience with Google Suite
• Problem-solving attitude when it comes to communicating, comprehending, and propelling resolution of technical issues when working with the customer and our engineering teams
• Excellent time management and prioritization when it comes to multiple projects
• Open and highly collaborative team player
• Driven with a customer-first mentality
• Ability to work with customers post launch to hit their business goals
• Ability to convert project-level success into future account level sales opportunities
• Comfortable multitasking on several simultaneous projects
• Strong interpersonal and written and communication skills
• Open and highly collaborative mentality especially with the EU based sales team

Ability to travel to customer sites up to 20% of the time throughout Europe with annual trips to Bidgely offices in India and the United States

Why You'll Love Working at Bidgely

Perks:

• Opportunity to grow with a startup
• We are a passionate team united by the goal of a clean energy future
• Ongoing training opportunities to hone your skills
• Ability to make a large impact in a new market space

• This is a remote role that is based out of the UK. Up to 20% travel is required (to India and European Countries)

• Base salary is 75,000–95,000 EURO