Junior Customer Success Manager

3 giorni fa

Milano, Lombardia, Italia Mia-Platform A tempo pieno
The role

We are now seeking a highly motivated Junior Customer Success Manager to join us in Milan. You will operate at the intersection of customer success and early-stage sales activities. The role involves supporting customer adoption while proactively engaging potential new customers through outbound initiatives.


Responsibilities:

  • Support customer onboarding and adoption in complex, technical environments, working alongside Solution Architects and Engineers.

  • Act as a first point of contact for customers on product usage, basic technical questions, and best practices.

  • Monitor customer usage, engagement, and health metrics to proactively identify risks and opportunities.

  • Conduct outreach activities (via structured sequences with emails, cold calls, linkedin messages) to engage potential new customers and support pipeline generation.

  • Qualify inbound and outbound leads, understanding customer needs and technical context.

  • Participate in discovery calls and demo sessions.

  • Align the BU manager and the Sales manager in periodic pipeline check-ins.

  • Ensure a smooth handover between Sales, Pre-Sales, and Customer Success phases.

  • Collect and share customer feedback with Product and Engineering teams to drive continuous improvement.

  • Maintain accurate customer and prospect information in the CRM system.

  • Support reporting on customer success and commercial metrics (e.g. adoption, satisfaction, retention, early pipeline indicators).


  • 1–2 years of experience within a B2B software or technology-driven environment.

  • Degree in a related field.

  • Strong passion for technology.

  • Comfortable with outbound activities such as emails and calls.

  • Familiarity with CRM tools (e.g. HubSpot or similar) is a plus.

  • Fluency in English.

We offer

A competitive total-reward package

We offer a four-dimension package: Compensation (fixed and variable) + Benefits + Growth opportunities + an inspiring Culture.

Hybrid Workplace

We adopt a hybrid work scheme to support work-life balance, with an approach that combines 45% of the time working in the office and 55% working with flexibility.
DE&I

As stated in our Manifesto we reject any form of discrimination and we strive every day to embrace diversity and to guarantee inclusion.

L&D and perks

  • Training path and access to Mia-Platform hub with a variety of training courses.

  • Team building and many surprising events.

  • Corporate benefits platform with significant discounts on the purchase of different types of services (gyms, travel, technology, etc.).

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