Customer Service Representative

13 ore fa

Modena, Emilia-Romagna, Italia Jobgether A tempo pieno 760 US$ - 980 US$

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Service Representative in Latin America.

We are seeking a motivated and detail-oriented Customer Service Representative to join a dynamic remote team. In this role, you will be the primary point of contact for customers, ensuring their concerns are addressed promptly and effectively. You will build strong, lasting relationships through clear communication and attentive service, while maintaining accurate records and following established procedures. This position offers an engaging work environment, opportunities for growth, and the chance to contribute to a team focused on exceptional customer experiences. The role operates fully remotely, supporting flexible collaboration across time zones.

Accountabilities:
  • Manage inbound and outbound customer interactions via phone, email, and instant messaging.
  • Resolve customer inquiries efficiently while maintaining a high level of satisfaction.
  • Build and nurture strong relationships with customer accounts through professional and open communication.
  • Maintain accurate records of interactions, update accounts, and handle necessary documentation.
  • Follow established communication protocols, guidelines, and policies.
  • Proactively engage customers to ensure a positive experience.
  • Perform ad hoc tasks as needed to support team objectives.
Requirements:
  • Minimum 1-year proven experience as a Customer Service Representative in B2C or B2B environments.
  • Strong English communication skills (B2 level or higher) both written and verbal.
  • Proficiency in phone, email, and instant messaging communications.
  • Solid organizational and time management skills.
  • Comfortable using current technologies including CRM systems, VoIP, cloud services, and desktop sharing.
  • Familiarity with word-processing software, spreadsheets, and online calendars (e.g., MS Office, Google Calendar).
  • Tech-savvy, proactive, confident, and attentive to details.
  • Ability to work with required technical setup: USB headset with noise cancellation, webcam, computer (1.8 GHz processor, 4GB RAM), and stable internet connections (primary 25 Mbps, backup 10 Mbps).
Benefits:
  • Performance incentives and competitive salary ($760–$980/month based on experience).
  • Job security and stability in a fully remote environment.
  • Paid training and opportunities for upskilling.
  • Inclusive, supportive, and fun team culture.
  • Clear paths for career growth and professional development.
  • Holiday and overtime pay.
  • Flexibility to work US business hours (20–40 hours per week).

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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