Back Concierge

Hotel La Palma - Capri's first hotel, built in 1822, currently being transformed into an elegant and exclusive 50-room-and-suite hotel. Located mere steps from the famous Piazzetta, it will comprise a rooftop restaurant and bar, its own beach club, a newly built pool deck, a spa and a high-fashion boutique.

Hotel La Palma invites you to join its teams and offers you the best opportunities for career and development within the amazing Oetker Hotels.

Missions: As a Back Concierge Agent at Hotel La Palma, you will work behind the scenes to ensure the flawless execution of guest requests and concierge services. This role focuses on coordinating logistics, managing reservations, and supporting the front-line concierge team to deliver exceptional experiences. You will handle administrative tasks, confirm bookings, liaise with local partners, and maintain accurate records to guarantee that every guest interaction reflects the luxury and exclusivity of our property. Your attention to detail and organizational skills will be key in creating seamless, personalized stays for our guests.

Profile: Responsible for supervising and ensuring the highest standards of cleanliness in rooms and common areas, managing floral decorations, inventories, and supply orders within budget, while guaranteeing proper use of products and equipment. Oversees planning and payroll, replaces the Executive Housekeeper when needed, and enforces health, safety, and hygiene procedures. Provides personalized guest service, handles requests efficiently, and coordinates special setups with the Front Desk, ensuring privacy and satisfaction. Leads and trains teams, integrates new employees, fosters collaboration across departments, and drives daily objectives. Actively contributes to operational improvements, sustainability initiatives, and effective communication to create a welcoming and well-organized environment.

Benefits: We offer a healthy work-life balance, free staff accommodation, staff canteen, and possibility of professional growth.