Strategy & Operations Manager (Banking)

About Revolut
People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 65+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About The Role
At Revolut, Operations means problem-solving at scale. Our team tackles the company's toughest challenges with speed, precision, and creativity. They design systems that unlock efficiency and power global growth.

The Branch team is responsible for making sure that the branch is compliant with local regulations and offering the best service to our customers. The team will be working alongside a range of departments within the Bank and Group.

We're looking for an Operations Manager to help shape how we continue to expand and operate across the globe. You'll work on high-impact initiatives throughout the business, using insight to solve challenges, scale processes, and deliver better outcomes for our customers.

Watch this video from our team members about what goes into being a Strategy & Operations Manager at Revolut. If you want to gain unparalleled experience at a leading fintech company, let's get in touch.

What You'll Be Doing

• Acting as a key stakeholder for Revolut's branch in Italy
• Building and optimising scalable processes to continue Revolut's hyper-growth
• Overseeing first line of defence functions of the branch, including governance, interactions with regulators, and oversight of BAU operations
• Providing adequate oversight and accountability for outsourced functions
• Executing scale operations and collaborating with cross-functional teams (Operations, Finance, Compliance, Marketing, etc.) across global offices
• Monitoring country-specific risk incidents, conduct issues, and resolutions, liaising with relevant service owners to ensure proper controls are followed
• Identifying key product, operational, licensing, and growth opportunities
• Searching for new features to provide a seamless customer experience
• Managing critical vendor relationships and building performance tracking systems
• Developing strategic supply chain partnerships and negotiating commercial terms
• Running support organisations, managing relationships with critical stakeholders, and consistently hitting SLAs
• Creating and maintaining management information for monitoring of growth metrics, risk incidents, and other branch activities
• Coordinating regulatory inspections, creating and providing necessary materials

What You'll Need

• At least a 2:1 degree from a top university
• 3+ years of experience in a fast-paced environment, ideally financial services or management consulting in Italy
• Fluency in English and Italian
• Experience managing risk, compliance, and outsourcing operations
• A solid track record of taking ownership and leading complex projects end to end
• The skill to break complex problems into smaller, achievable tasks
• A natural curiosity and willingness to make an impact

Nice to have

• Experience working with regulators
• Experience setting up a branch in Italy

Building a global financial super app isn't enough. Our Revoluters are a priority, and that's why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We're doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That's why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Important notice for candidates:
Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.

• Only apply through official Revolut channels. We don't use any third-party services or platforms for our recruitment.
• Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an domain.

We won't ask for payment or personal financial information during the hiring process.
If anyone does ask you for this, it's a scam. Report it immediately.

By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice