Mortgage Loan Officer

About the teamAt Zillow Home Loans, we're at the forefront of revolutionizing the home financing experience. As part of our dynamic and fast-growing FinTech company, you'll help reshape how consumers buy, sell, and finance homes, all while working in a collaborative and high-energy environment We're a team of innovators, problem solvers, and creative individuals, pushing the boundaries of the mortgage industry. If you're looking to be part of an exciting journey and make a real impact, Zillow Home Loans is the place for you. Ready to take the leap and join our team?About the role

As a Mortgage Loan Officer, you are responsible for originating mortgage loans and guiding borrowers through the loan process. Driving funded loan volume and hitting production sales targets through proactive customer and agent engagement. In this role you will handle incoming leads from various sources and generate self-sourced leads through strong relationships with partners and agents. All while providing outstanding customer service through timely follow-up and professional, courteous correspondence. 

"Remote" with restrictions. Your designated remote location is defined as your principal place of residence, which must be physically located within Virginia. You may also elect to spend some time working at a company office. Please note that your employment is contingent upon remaining in this location; any future requests to relocate to another state are subject to Company review and approval and may be denied based upon business need.

Key Responsibilities:

• Originate mortgage loans, guiding borrowers through the process, ensuring compliance, and providing all vital documentation for underwriting, processing, and funding.

• Achieve production targets by actively engaging with customers and agents, using data to effectively manage and prioritize a book of business for optimized efficiency.

• Handle incoming leads from various sources including company provided lead resources, client partners, and produce self-sourced leads through strong partner relationships.

• Promptly contact borrowers upon lead receipt and follow up after the initial discovery call to assess financing readiness and offer personalized support.

• Manage multiple leads and loans within SLAs, ensuring timely follow-up and efficient processing while communicating effectively via phone, email, and text.

• Build strong relationships with assigned buyers, agents, and partners through regular communication and personalized support to encourage repeat business.

• Stay informed on market trends and nuances to tailor the customer and agent experience.

• Conduct occasional in-market visits to engage with agents and drive ZHL involvement.

• Ensure all transactions follow applicable laws, regulations, and company guidelines.

• Maintain active licensing, complete required education/training, and stay current on regulatory changes and loan program knowledge.

• This role involves the collection, storage, and use of your voiceprints (records of speech).

• Perform other duties as assigned

"Remote" with restrictions. Your designated remote location is defined as your principal place of residence; which should be physically located within the state listed above. You may also elect to spend some time working at a company office. Please note that your employment is contingent upon remaining in this location; any future requests to relocate to another state are subject to Company review and approval and may be denied based upon business need.Who you are

You are a passionate and skilled communicator who excels at building client and partner relationships through consultative selling and phone sales Motivated by uncapped income potential, you thrive in competitive environments, demonstrating strong time management, organization, and a continuous drive to learn and improve.

Role Requirements: 

• 3+ years of mortgage origination experience as an active NMLS Loan Originator with multiple state licenses, or a Loan Originator working under a bank license (required)

• Physically located in and working from the state of Virginia

• Successfully completed the 20-hr SAFE Pre-licensing Education and passed the SAFE Mortgage Loan Originator Test - National Component with Uniform State Content (required)

• Proven track record in handling purchase loans and working with real estate agents

• Demonstrate a strong understanding of client service and exhibit a passion for helping people

• Excellent interpersonal skills, deep mortgage process knowledge, and ability to fund loans successfully

• Proficient in Microsoft products such as Outlook, Word, and Excel

• Associates or Bachelors degree preferred

• Travel is required within the first month of employment for training purposes. 

• Ability to travel in-market at least 5% of the time

Get to know us

At Zillow, we're reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you'll be part of a company that's reshaping an industry and helping more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For in 2025, and included on the PEOPLE Companies That Care 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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