Reservations Agent, W Sardinia
1 settimana fa
Additional Information
Job Number
Job CategoryReservations
LocationW Sardinia - Poltu Quatu, Poltu Quatu, Porto Cervo, Sassari, Italy, 07021
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
POSITION SUMMARY
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
LI-FP1At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
-
Front Office Agent, W Sardinia
2 settimane fa
Porto Cervo, Italia Marriott International A tempo pieno 25.000 € - 45.500 € all'anoAdditional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationW Sardinia - Poltu Quatu, Poltu Quatu, Porto Cervo, Sassari, Italy, 07021ScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all...
-
Valet, W Sardinia
1 settimana fa
Porto Cervo, Italia Marriott International A tempo pieno 30.000 € - 60.000 € all'anoAdditional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationW Sardinia - Poltu Quatu, Poltu Quatu, Porto Cervo, Sassari, Italy, 07021ScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementPOSITION SUMMARYOpen doors and assist guests/visitors entering and leaving property. Monitor and direct personal and commercial vehicle...
-
Doorman, W Sardinia
2 settimane fa
Porto Cervo, Italia Marriott International A tempo pieno 30.000 € - 35.000 € all'anoAdditional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationW Sardinia - Poltu Quatu, Poltu Quatu, Porto Cervo, Sassari, Italy, 07021ScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementPOSITION SUMMARYGreet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of...
-
Housekeeper, W Sardinia
2 settimane fa
Porto Cervo, Italia Marriott International A tempo pienoAdditional InformationJob Number Job CategoryHousekeeping & LaundryLocationW Sardinia - Poltu Quatu, Poltu Quatu, Porto Cervo, Sassari, Italy, 07021ScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementPOSITION SUMMARYRespond promptly to requests from guests and other departments. Fill cart with supplies and transport cart to assigned area. Enter...
-
Accounts Receivable, W Sardinia
4 giorni fa
Porto Cervo, Sardegna, Italia Marriott International A tempo pienoAdditional InformationJob Number Job CategoryFinance & AccountingLocationW Sardinia - Poltu Quatu, Poltu Quatu, Porto Cervo, Sassari, Italy, 07021VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition TypeNon-ManagementPosition SummaryCheck figures, postings, and documents for accuracy. Organize, secure, and maintain all files, records, cash and cash...
-
Revenue Analyst, W Sardinia
1 settimana fa
Porto Cervo, Sardegna, Italia Marriott International A tempo pieno 30.000 € - 60.000 € all'anoAdditional InformationJob Number Job CategoryRevenue ManagementLocationW Sardinia - Poltu Quatu, Poltu Quatu, Porto Cervo, Sassari, Italy, 07021VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition TypeNon-ManagementPosition SummaryAssist in the management of rooms inventory to maximize cluster rooms revenue, as well as maintain accuracy of information and...
-
Sales Coordinator, W Sardinia
2 settimane fa
Porto Cervo, Italia Marriott International A tempo pieno 30.000 € - 45.000 € all'anoAdditional InformationJob Number Job CategorySales & MarketingLocationW Sardinia - Poltu Quatu, Poltu Quatu, Porto Cervo, Sassari, Italy, 07021ScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementPOSITION SUMMARYPerform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying). Prepare sales-related...
-
Restaurant Supervisor, W Sardinia
1 settimana fa
Porto Cervo, Italia Marriott International A tempo pieno 35.000 € - 45.000 € all'anoAdditional InformationJob Number Job CategoryFood and Beverage & CulinaryLocationW Sardinia - Poltu Quatu, Poltu Quatu, Porto Cervo, Sassari, Italy, 07021ScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementPOSITION SUMMARYEnsure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire...
-
Housekeeping Supervisor, W Sardinia
1 settimana fa
Porto Cervo, Italia Marriott International A tempo pieno 40.000 € - 60.000 € all'anoAdditional InformationJob Number Job CategoryHousekeeping & LaundryLocationW Sardinia - Poltu Quatu, Poltu Quatu, Porto Cervo, Sassari, Italy, 07021ScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementPOSITION SUMMARYInspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports,...
-
Room Service Supervisor, W Sardinia
2 settimane fa
Porto Cervo, Italia Marriott International A tempo pieno 42.000 € - 60.000 € all'anoAdditional InformationJob Number Job CategoryFood and Beverage & CulinaryLocationW Sardinia - Poltu Quatu, Poltu Quatu, Porto Cervo, Sassari, Italy, 07021ScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementPOSITION SUMMARYCommunicate service needs to chefs and stewards throughout functions. Total charges for group functions, and prepare and...
