Join our team as a Pricing and Customer Service Analyst where you will play a crucial role in developing pricing strategies while also ensuring exceptional customer support. This position requires collaboration with various internal teams and influences strategic decision-making to enhance profitability while meeting customer needs.

Responsibilities Pricing Analysis:

-Develop and manage pricing databases and analytical tools.
-Formulate pricing strategies aligned with market research, considering competitive analysis to set prices for new products and Value Pricing
-Make pricing recommendations to ensure compliance with pricing policies and assist with pricing and funding strategies for products.
-Transactional Pricing

Order Management and Customer Service:

-Serve as the primary contact for customer inquiries regarding order status, changes, and problem resolution.
-Process order reviews, expedite orders, and monitor order status to ensure timely delivery.
-Liaison with technical support, logistics, and manufacturing departments for status update on issues resolution

Reporting and Collaboration:

-Prepare comprehensive reports on pricing trends and service performance for management review.
-Participate in regular meetings with customers to gather feedback and improve service processes.
-Drive initiatives to enhance customer care and order management systems.

Continuous Improvement:

-Act as a change agent by seeking ways to improve customer processes and overall service quality.
-Utilize a proactive approach to problem-solving, ensuring customer satisfaction is consistently achieved.

Qualifications

-Bachelor's degree in Finance, Business, or a related field.
-A minimum of 2-3 years of experience in pricing or customer service roles.
-Proficient in using tools such as SAP, Oracle, customer portals, and Excel.
-Strong analytical, communication, and interpersonal skills.
-Ability to manage multiple priorities effectively and influence across various functions.
-Must be an Italian citizen due to compliance with export control laws.