Customer Technical Support Specialist ITALY

Wondering what's within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges. 

The Customer Technical Support Specialist for Beckman Coulter Diagnostics is responsible for providing exceptional support and assistance to our customers, ensuring they receive timely and accurate resolutions to their inquiries and technical issues. This role requires strong communication skills, technical knowledge, and the ability to work effectively under pressure.

At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

This position is part of the Customer Care Organization and is based full-time onsite at our office in Cassina de Pecchi, Italy

You will be a part of the CTS & Coordination European Team and report to the Manager Customer Technical Support and Coordination responsible for overseeing and managing the call centre and dispatching operations, ensuring efficient and effective communication between our technical support team and customers. If you thrive in a fast paced, customer centric role and want to work to build a world-class service organization—read on.

In this role, you will have the opportunity to:

• Diagnose and resolve technical issues by guiding customers through step-by-step solutions utilizing own knowledge and other established processes and tools.
• Participate in ongoing training and development programs to enhance product knowledge and customer service skills.
• Build and maintain strong relationships with customers by providing exceptional service and follow-up.
• Accurately document customer interactions, issues, and resolutions in the company's service management systems adhering to quality compliance standards.

The essential requirements of the job include:

• University Degree in Biomedical, Telecommunications or IT Engineering
• Minimum of 2 years of experience in a customer support or technical support role, preferably within the diagnostics or healthcare industry.
• Strong IT skills in informatics ot/and automation
• Exceptional communication skills, both verbal and written, with the ability to effectively interact with customers, team members, and other stakeholders, fluent both Italian and English. Additional European languages will be advantageous.
• Ability to travel 15% travel, overnight, within territory or locations
• Participation in a 24/7 rotating shift schedule to ensure continuous support

It would be a plus if you also possess previous experience in:

• Experience in the healthcare industry with multiple examples of successfully leading complex technical projects and teams with the ability to work independently and part of a team
• Ability to "think out of the box" and express creative thinking and innovative ideas.

Working Conditions: 

• This role is based On site.

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

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Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

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