Store Manager

GENERAL ROLE

As core member of the retail leading team, the Store Manager promotes Hermès culture through achieving store excellence, helping their talents flourish, crafting the most memorable customer experience and ensuring seamless floor operations with an entrepreneurial spirit and an innovative approach.

Organizational structure: the Store Manager of Padua will report to a Local Area Manager. 

MAIN RESPONSABILITIES 

Business and Sales development

• Define the commercial strategy to continuously improve the boutique performance and and track all KPIs related to the store activity;
• Liaise with the Retail Director to ensure a continuous flow of information with the HQ on their store and team development, including other relevant stakeholders when needed;
• Be responsible of buying for the Boutique's departments and support the team to propose a buying strategy (based on analysis of past performance, observation, feedback from clients, market trends, etc);

People Management and development

• Excel as Role Model of Hermès values and culture for all members of the team, showing highest integrity and ethical behavior, embodying brand image with an excellent grooming and attitude;
• Develop role models within the team, leading by example and sharing feedbacks;
• Facilitate the communication with the team about the maison history, culture and activities, encouraging them to be generous in sharing anecdotes and curiosities with clients and colleagues ;
• Promote initiatives to make Hermès values and culture come alive in the daily store activities with clients, within the team and in the local community;
• Define team management organization and daily routines to ensure consistency and alignment;
• Ensure proper and smooth coordination between functions and teams;
• Set the recruitment strategy in partnership with HR, being fully responsible for the recruitment process of their own team;
• Observe individual performance and team dynamics through floor shadowing and share regular feedback to individuals and teams;
• Conduct effective monthly touch-base meetings and Annual Performance Evaluations with team members to support their development and to discuss career ambition;
• Identify training needs of their team and organise proper training session when required;
• Suggest ideas and continuously inspire the team on morning briefings preparation and team events and ensure active participation;

Customer experience

• Encourage the team to identify commercial opportunities and deliver the most memorable customer experience with the highest level of integrity through the team ;
• Enable the team to develop their own action plans to continuously improve customer experience and enrich customer portfolio, monitoring implementation ;
• Foster a client culture within the team, supporting the improvement of clienteling activities;

Operations

• Supervise the team in stock levels analysis and assist them in the definition of action plans;
• Be accountable for health & safety compliance and ensure adequate training on it for all staff;
• Be responsible for care and maintenance activities of the store, by monitoring their implementation;
• Be responsible for stock accuracy, inventory planning and cycle counts and promote attention to product care;
• Ensure all transactions are processed accurately and efficiently according to Hermès policy and procedures;

Compliance

• Ensure that company procedures and systems are clearly communicated to the team; 
• Facilitate and support Internal Audit interventions, providing the information required and responding to the requests

PROFILE

• Bachelor's degree preferably with economic and management focus;
• Fluency in Italian and English. A third language will be considered an advantage;
• Professional background: strong career in management positions, preferably in a luxury goods Boutique, an international experience will be considered a plus;
• Proficient with Excel / IT tools;
• Compassionate management, ensuring efficiency and teamwork, in line with Hermès' humanistic values;
• Exemplarity (application of procedures, presence on the ground, attitude, presentation, etc.);
• Driving and charismatic presence on the sales floor and with various interfaces;
• Analytical skills and a particular appetite for defining strategies;
• Real situational intelligence, excellent sense of priorities, and high adaptability;
• Service and hospitality orientation, responsiveness, presentation, and interpersonal skills.

Hermès engages positive and passionate people who own the following requirements:

• Excellent interpersonal and communication skills, with a customer service orientation;
• Team player mentality to build meaningful relationships and ability to work autonomously;
• Availability, flexibility and dynamism to function in a high-pace environment;
• Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.

In Hermès diversity of experience and  perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds. Join the human adventure of Hermès