Receptionist -Guest Services Officer (Cruise Ship)

1 settimana fa

Florence, Toscana, Italia Navis Consulting A tempo pieno

The Guest Services Officer is a key front-line representative responsible for delivering exceptional customer service and ensuring a smooth guest experience onboard. This role requires professionalism, strong interpersonal skills, and the ability to resolve guest concerns with empathy and efficiency. The ideal candidate is confident, friendly, detail-oriented, and thrives in a fast-paced, multicultural environment.

Key Responsibilities:

Greet and assist guests with check-in, account management, and general inquiries.

Resolve guest issues promptly and professionally, ensuring high levels of satisfaction.

Handle financial transactions including cash handling, currency exchange, and account reconciliation.

Provide information about shipboard services, events, and processes (e.g., immigration, customs, lost & found).

Operate front desk systems such as reservation and guest service software.

Maintain a polished appearance and uphold guest confidentiality at all times.

Participate in mandatory drills, safety meetings, and ongoing training activities.

Qualifications:

Minimum of 1 year experience as a Receptionist in a 4-star or 5-star hotel or cruise ship operation.

Or Minimum of 1 year experience as airline cabin crew.

Proven cash handling experience and understanding of US currency and exchange rates.

Experience with reservation systems, preferably Fidelio or Opera.

Fluent in English, both written and spoken.

Ability to speak additional languages such as Spanish, French, German, Italian, Portuguese, Mandarin, Japanese, Korean, Swedish, Norwegian, or Danish.

Strong communication and problem-solving skills.

High school diploma or equivalent preferred.

Physically able to lift up to 50 pounds and participate in emergency procedures and drills.

Work Experience Requirements

All applicants must have previous experience in working in a 4/5* Hotel/Cruise ship or as a Cabin Crew.

  • receptionist hotel 4

    1 settimana fa

    Florence, Toscana, Italia During SpA A tempo pieno

    Si ricerca e seleziona ADDETTO/ADDETTA ALLA RECEPTION per albergo 4*. L' ADDETTO/ADDETTA ALLA RECEPTION/RECEPTIONIST si occuperà delle seguenti attività: accoglienza dei clienti dell'albergo;gestione e risoluzione problematiche degli ospiti dell'albergo;gestione delle prenotazioni degli ospiti;check-in e check-out. Per svolgere l'attività di...

  • receptionist hotel 4

    6 giorni fa

    Florence, Toscana, Italia During SpA A tempo pieno

    Si ricerca e seleziona ADDETTO/ADDETTA ALLA RECEPTION per albergo 4*. L' ADDETTO/ADDETTA ALLA RECEPTION/RECEPTIONIST si occuperà delle seguenti attività: accoglienza dei clienti dell'albergo;gestione e risoluzione problematiche degli ospiti dell'albergo;gestione delle prenotazioni degli ospiti;check-in e check-out. Per svolgere l'attività di...

  • Bell Attendant

    2 settimane fa

    Florence, Italy, Toscana Four Seasons Hotel Firenze A tempo pieno

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...

  • receptionist hotel 4

    3 giorni fa

    Florence, Toscana, Italia Jobbit A tempo pieno

    DURING S.P.A.Si ricerca e seleziona ADDETTO/ADDETTA ALLA RECEPTION per albergo 4*.L' ADDETTO/ADDETTA ALLA RECEPTION/RECEPTIONIST si occuperà delle seguenti attività:accoglienza dei clienti dell'albergo;gestione e risoluzione problematiche degli ospiti dell'albergo;gestione delle prenotazioni degli ospiti;check-in e check-out.Per svolgere l'attività di...

  • Guest Experience Agent

    1 settimana fa

    Florence, Toscana, Italia Borgo Pignano Florence A tempo pieno

    GUEST EXPERIENCE AGENTThe Guest Experience Supervisor oversees the Guest experience team to deliver exceptional guest services, acting as a liaison between guests and the hotel, and managing various requests like reservations, transportation, and local recommendations. Key responsibilities include handling escalated guest issues, maintaining and exceeding...

  • receptionist turnante hotel 4

    6 giorni fa

    Florence, Toscana, Italia During Spa Filiale di Firenze A tempo pieno

    Si ricerca e seleziona ADDETTO/ADDETTA ALLA RECEPTION per albergo 4*.L' ADDETTO/ADDETTA ALLA RECEPTION/RECEPTIONIST si occuperà delle seguenti attività:accoglienza dei clienti dell'albergo;gestione e risoluzione problematiche degli ospiti dell'albergo;gestione delle prenotazioni degli ospiti;check-in e check-out.REQUISITIPer svolgere l'attività di...

  • Guest Experience Agent

    1 settimana fa

    Florence, Toscana, Italia Relais & Châteaux A tempo pieno

    Company Description Borgo Pignano Florence is a refined boutique hotel nestled in a 5-hectare park on the picturesque Florentine hills, just minutes from the historic center. Part of the prestigious Relais & Châteaux collection, the property will offer 32 elegant rooms and suites, a private villa, an exclusive spa, a heated pool, two restaurants, and...

  • Guest Experience Agent

    1 settimana fa

    Florence, Toscana, Italia Relais & Châteaux A tempo pieno

    Borgo Pignano Florence is a refined boutique hotel nestled in a 5-hectare park on the picturesque Florentine hills, just minutes from the historic center. Part of the prestigious Relais & Châteaux collection, the property will offer 32 elegant rooms and suites, a private villa, an exclusive spa, a heated pool, two restaurants, and enchanting event spaces....

  • Guest Experience Agent

    1 giorno fa

    Florence, Toscana, Italia Relais & Châteaux A tempo pieno

    Company Description Borgo Pignano Florence is a refined boutique hotel nestled in a 5-hectare park on the picturesque Florentine hills, just minutes from the historic center. Part of the prestigious Relais & Châteaux collection, the property will offer 32 elegant rooms and suites, a private villa, an exclusive spa, a heated pool, two restaurants, and...

  • Front Desk Receptionist

    1 settimana fa

    Florence, Toscana, Italia Jobbit A tempo pieno

    HoscoAbout Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...