Technical Account Manager

3 giorni fa

Roma, Lazio, Italia Fortinet A tempo pieno
Description

As Technical Account Manager you will develop a deep understanding about the customer
business/technical needs that will be used to provide technical support solutions tailored to their
needs and challenges. Your proactive guidance will help keeping the customers mission critical
environments healthy by identifying potential issues before they become problems and improving
the overall customer experience via best practices and technical recommendations that will
optimize their return of investment.
If you are keen in helping customers achieving their strategic objectives while working on cutting
edge security products then come and join our team.
Key Responsibilities:

• Develop a deep understanding about the customer business/technical needs to provide
technical information, guidance and support

• Become a trusted advisor by proactively guide your customers with technical
recommendations and best practices

• Run advanced troubleshooting on the full range of Fortinet products, reproduce customer
environments on lab equipment, recommend potential new solutions

• Take initiatives and ownership of customer incidents to drive for timely resolutions

• Manage customer communications and expectations until the closure of each case

• Participate in customer conference calls or face to face customer meetings

• Produce service reports to summarize service activity and performance for key
stakeholders

• Report Software/Hardware related issues to R&D department and assure follow-up
Skills and Attributes Requirements:

• Good understanding of data networking protocols, specifically TCP/IP, routing and
switching

• Hands-on experience on security products and technologies (e.g. Firewalls, IDS/IPS,
DDos, VPN, Web application Firewall)

• Strong troubleshooting and problem solving skills

• Face to face and remote customer management experience

• Previous experience in a technical support position with telco or large enterprise space.

• Strong interpersonal and communication skills

• Previous experience on Fortinet products is an advantage
Educational and Experience Requirements:

• Minimum of 6 years of experience in a technical support/post-sales role

• Bachelor's degree in Computer Science, Software Engineering or related field, or an
equivalent experience.

•Fortinet certification FCP, FCSS, FCX is a distinct advantage (OR A VALID NSE4/7/7)

office contract - 4 days a week in office Milan or Rome

#LI-NC1

  • Senior Technical Account Manager

    3 giorni fa

    Roma, Lazio, Italia Randstad Enterprise A tempo pieno

    Il Contesto AziendaleIl nostro cliente è un Gruppo Industriale Internazionale leader a livello mondiale nei settori Aerospazio, Difesa e Sicurezza, con una solida presenza globale e un ruolo di protagonista nei principali programmi strategici. L'azienda si impegna a fornire capacità tecnologiche multidominio ed è partner tecnologico e industriale di...

  • Technical Account Manager

    2 settimane fa

    Roma, Lazio, Italia Veeam Software A tempo pieno

    Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their...

  • Area Technical Manager

    2 settimane fa

    Roma, Lazio, Italia Zoetis A tempo pieno 40.000 € - 60.000 € all'ano

    Role DescriptionÈ responsabile dell'area tecnica per tutto il business swine nelle aree assegnate.È il punto di riferimento dell'eccellenza tecnica di Zoetis nella propria area al servizio dei nostri clienti interni, Account Managers e Area Business Manager, ed esterni, Veterinari ed Aziende.Supporta il National Technical Manager nel training degli Account...

  • Service Account Manager

    3 giorni fa

    Roma, Lazio, Italia Hitachi Energy A tempo pieno

    The OpportunityThe Service Account Manager South Italy (hereafter, "Service Account Manager") is responsible for managing and developing service sales activities in the South Italy region. In this role, the Service Account Manager will manage interactions and collaboration with colleagues across the organization, including the Local Service Unit (LSU) Sales...

  • Service Account Manager

    1 settimana fa

    Roma, Lazio, Italia Hitachi A tempo pieno

    Location:Remote - Lazio, ItalyJob ID: R0111269Date Posted: Company Name:HITACHI ENERGY ITALY S.P.A.Profession (Job Category):Sales, Marketing & Product ManagementJob Schedule: Full timeRemote:YesJob Description:The opportunity:The Service Account Manager South Italy (hereafter, "Service Account Manager") is responsible for managing and developing service...

  • Account Manager

    2 settimane fa

    Roma, Lazio, Italia Aurora Energy Research A tempo pieno 40.000 € - 80.000 € all'ano

    Department:Commercial - Sales & Account ManagementLocation:Rome, ItalyDescriptionAre you enthusiastic about the energy transformation? Do you enjoy being in a client-facing position and proposing worldwide Market Analysis solutions to leading companies, utilities, banks, and investment funds in the energy industry?Aurora is seeking an Italian speaking...

  • Key Account Manager

    2 settimane fa

    Roma, Lazio, Italia Radiall A tempo pieno 60.000 € - 80.000 € all'ano

    About UsDISCOVER RADIALLSince 1952, we have been designing and manufacturing cutting-edge technologies for some of the world's most demanding applications.From space exploration to communication to aviation, our international teams are working to create interconnect components that power the future. Our sites are located in different countries, including...

  • Technical Sales Manager

    1 settimana fa

    Roma, Lazio, Italia I AM srl A tempo pieno

    Technical Sales Manager – LazioStorica azienda milanese – Settore Chimico IndustrialePer un'importante azienda con sede a Milano,leader nella distribuzione di prodotti chimici per l'industriae riconosciuta per l'attenzione verso le persone e i loro valori, ricerchiamo un/una: Technical Sales ManagerAvrai l'opportunità di entrare in una realtà solida,...

  • Key Account Manager

    3 giorni fa

    Roma, Lazio, Italia Wyser A tempo pieno

    Wyser è il brand globale che si occupa di ricerca e selezione di profili manageriali ed executive di Gi Group Holding, la prima multinazionale italiana del lavoro e una tra le principali realtà che offrono servizi e consulenza HR a livello globale.Per importante realtà multinazionale, operante nel segmento Oftalmico (colliri e soluzioni) siamo alla...

  • Account Manager

    2 settimane fa

    Roma, Lazio, Italia Theras A tempo pieno

    La DivisioneDIABETES CAREdi Theras Group è alla ricerca di un/a Account Manager per ilLazio.Chi SiamoTheras è un'azienda italiana leader nello sviluppo e nella commercializzazione di tecnologie d'avanguardia per il trattamento e il monitoraggio di patologie croniche come diabete, dolore cronico ed obesità. L'azienda, che pone il paziente al centro della...