Customer Success Manager

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking a strategic and highly motivated Senior Customer Success Manager to join our National and Vertical Sales team.

In this role, you will be responsible for driving revenue growth and securing customer loyalty by delivering high-quality service and strategic partnership to our Public Sector accounts.

You will join a high-performing team dedicated to North American sales across all service lines, working in close partnership with Directors and Business Development Executives to turn "Low Share of Wallet" accounts into thriving, long-term partnerships.

What You'll Do
In this role, you will:

• Drive Strategic Account Growth: Proactively identify "wake-up" opportunities in low-utilization accounts by assessing customer needs and positioning Iron Mountain's total suite of Information Management solutions to increase revenue and market share.

• Execute Complex Contract Lifecycles: Lead the renewal and Request for Proposal process by negotiating pricing and Service Level Agreements, managing contract compliance escalations, and conducting deep-dive research to prepare for high-stakes negotiations.

• Champion the Customer Experience: Act as a senior relationship lead to resolve complex service or billing escalations and conduct Quarterly Business Reviews that align Iron Mountain's emerging industry trends with the customer's business objectives.

What You'll Bring
The ideal candidate will have:

• 5+ years of experience in Customer Success or a related field

• Strong knowledge of Information Management services, including a deep understanding of programs, workflows, and multi-line business systems.

• Proven ability in relationship management and negotiation, with the skill to influence key decision-makers and manage complex Request for Proposal (RFP) responses.

• General business acumen and the ability to communicate effectively in a professional environment; proficiency in both French and English is preferred.

What We Offer

• Compensation: Competitive compensation and benefits aligned with experience.

• Wellness: Comprehensive health, wellness, and retirement plans.

• Development: Opportunities for continuous learning and professional growth.

• Work-Life Balance: Flexible work options and paid time off/holidays to support your well-being.

Ready to help the world's leading organizations protect and unlock the value of their information? Apply today to join the Iron Mountain team

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