Sales Associate
2 settimane fa
Jimmy Choo encompasses a complete luxury accessories brand. Women's shoes remain the core of the product offer, alongside handbags, small leather goods, scarves, sunglasses, eyewear, belts, fragrance and men's shoes. CEO Pierre Denis and Creative Director Sandra Choi together share a vision to create one of the world's most treasured luxury brands. Jimmy Choo has a global store network encompassing more than 200 stores and is present in the most prestigious department and specialty stores worldwide. Jimmy Choo is part of the Capri Holdings Limited luxury fashion group.
ResponsibilitiesMain responsibilities include:
Providing exceptional standards of customer service surpassing customer expectations at every opportunity by following our Selling CeremonyDemonstrating and reflecting the glamorous, luxury lifestyle image of Jimmy Choo through customer service, attitude, personal grooming, dress code and behaviourDeveloping a detailed knowledge of the product including construction, materials, care and design in order to provide exceptional and knowledgeable customer serviceBuilding, developing and maintaining your own client database ensuring repeat visits and customer loyaltyResolving customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the store managementPlaying an active role in replenishing stock according to company procedures and policiesMaintaining effective stock controls to ensure continued stock supply and ensure stock record accuracyParticipating and supporting the team in stock takes as and when requiredAttending and participating in all store meetings and training events as required ensuring good communication is maintainedParticipating in, and representing Jimmy Choo during promotional events and activitiesActively ensuring merchandise presentation reflect VM standards and general tidiness and cleanliness of the outlet at all timesContributing ideas and suggestions to the team in order to achieve improvements in all aspects of the outlet performanceDemonstrating a constant awareness and actively striving to achieve key performance indicators in order to increase outlet performance and reach individual and outlet targetsActively implementing and following our required procedures, standards and policies as outlined in Retail Excellence and as communicated by the CompanyCommunicating all potential Health and Safety issues to the Store Manager and complies with Jimmy Choo Safety and Security proceduresSupporting the Store Manager and Assistant Manager in any back of house and administrative operations as requestedDemonstrating flexibility by supporting the store management in any other ad-hoc duties as might reasonably be required in the successful running of the outletCompetencies and Experience Required:
Demonstrable success gained as a sales consultant within a luxury brand, especially in shoes or ready to wearExcellent communication skills both written and verbalFluent English and RussianAdditional languages beneficial Demonstrable sales skillsKnowledge and understanding of the luxury market, customer service and fashionSuccessfully able to handle multiple demands and competing prioritiesSeeks opportunities to be proactive and pre-empt client needsDemonstrates respect and politeness and regularly exceeds customer expectationsShows innovation and initiative in setting customer care standardsPersonal Attributes:
Enthusiastic, self-confident and self-motivatedUnderstand and represent the luxury lifestyle image of Jimmy ChooProfessionalism is maintained under all circumstancesPrepared to go the extra mile to achieve targets-
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Fidenza, Emilia-Romagna, Italia Value Retail PLC A tempo pienoOverviewJimmy Choo encompasses a complete luxury accessories brand. Women's shoes remain the core of the product offer, alongside handbags, small leather goods, scarves, sunglasses, eyewear, belts, fragrance and men's shoes. CEO Pierre Denis and Creative Director Sandra Choi together share a vision to create one of the world's most treasured luxury brands....
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