The Gritti Palace, Venice

Additional Information
Job Number

Job Category
Management Development Programs/Interns

Location
The Gritti Palace a Luxury Collection Hotel Venice, Campo Santa Maria del Giglio 2467, Venice, Italy, Italy, 30124VIEW ON MAP

Schedule
Full Time

Located Remotely?
N

Position Type
Non-Management

The Gritti Palace, a Luxury Collection Hotel, part of Marriott International, is currently looking for a Reservations Intern.

It is a full-time internship (40-hour working week made of 8 hours per 5 days and 2 days off).

What We Offer

• Professional career progression at international level in 9000+ Marriott hotels
• Learning and development opportunities online, on the job and in class
• Experienced management & motivated and engaging colleagues
• Charity events, Wellbeing activities and voluntary work in the community of Venice through the TakeCare program
• Canteen service
• 550€ monthly reimbursement

What You Will Do
The purpose of the Internship is to give the Intern an overview of the Company and Hotel organization and understand the role of the different departments

Within the specific department, the Trainee will shadow and actively support the Tutor in order to acquire professional skills. At the end of the internship program the Intern will be able to:

Process reservation requests, changes, and cancellations received by phone, fax, or Email.

Identify guest reservation needs and determine appropriate room type.

Verify availability of room type and rate.

Explain guarantee, special rate, and cancellation policies to callers.

Accommodate and document special requests.

Answer Questions About Property Facilities/services And Room Accommodations.
Follow sales techniques to maximize revenue.

Input and access data in reservation system.

Indicate special room reservation types by inputting the correct code and rate into the reservation system.

Follow proper escalation procedures when addressing guest concerns.

What We're Looking For

• Bachelor/Master Degree in Hospitality or humanities
• Fluent written and spoken English and Italian
• Knowledge of Microsoft Office
• Passion for luxury hospitality
• Team Work, communication and problem solving skills
• Can-do attitude along with strong motivation and enthusiasm
• Positive outlook and outgoing personality

This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Welcome to our family
As a world-class leader in the travel industry, there's no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe.

You're welcomed here
Our highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know you're important to us. You'll make an impact in your role, and for that, you'll be appreciated and valued.

marriotthotelinternship

The Luxury Collection Hotels & Resorts, con oltre 120 proprietà in più di 35 Paesi, offre la promessa di esperienze autentiche che creano ricordi duraturi e preziosi. Con oltre 100 anni di esperienza iniziata nel 1906 con il marchio italiano CIGA, una collezione delle proprietà più celebri e iconiche d'Europa, il brand vanta una solida base su cui si fonda la nostra continua evoluzione, volta a superare i desideri dei viaggiatori amanti del lusso.

Da palazzi leggendari e rifugi appartati a edifici moderni classici e senza tempo, ogni hotel e resort di lusso è un'espressione unica e preziosa del luogo in cui si trova, un portale che svela il fascino e i tesori culturali del luogo di destinazione. Se apprezzi la narrazione evocativa, hai un forte interesse e una passione per il patrimonio della località e desideri offrire un'ospitalità sincera, personalizzata e che anticipa le esigenze, ti invitiamo a unirti al nostro viaggio. Entrando a far parte di The Luxury Collection ti unirai a un portfolio di brand con Marriott International.
Scegli
un ambiente dove puoi svolgere al meglio il tuo lavoro,
iniziare
il tuo percorso verso i tuoi obiettivi,
entrare a far parte
di un fantastico team globale e
diventare
la versione migliore di te.