ShareVision Administrator

About Us
Biweekly Base Hours: 80 Hours
Scheduule- Monday to Thursday (9AM to 5PM) Friday (9AM to 4PM)
Salary: Salaried

Reena is a non-profit organization that has provided community services for people with developmental disabilities while promoting dignity, individuality, independence, personal growth and community inclusion within a framework of Jewish culture and values since 1973. Reena advocates for people, and supports individuals to develop spiritually, feel a connection and sense of belonging to their roots, culture and community, but also encourages the expression of everyone's culture and religious roots, regardless of background and denomination.

The ShareVision Administrator will be responsible for the administration, configuration, and maintenance of the ShareVision Application within Reena. As a ShareVision Administrator, you will collaborate with various teams to ensure the effective deployment, utilization, and support of ShareVision data & information systems to meet organizational requirements. You will ensure the uptime, performance, resources, and security of the ShareVision Application to meet the organization's needs.

You will provide technical end-user support to local and remote users with the highest standard of professionalism and customer service.

This position will be located at the 1 Promenade Circle - subject to change. Reena reserves the right to reassign this position to a different location due to operational needs. Responsibilites Include:
ShareVision Administrator Responsibilities

Inputs electronic data and information
Responsible for the general oversight of Sharevision database integrity.
Work in conjunction with the Program Team on any new ideas, enhancements, and or issues and follow the recommended course of action.
Generate and prepare statistical reports for various users on supported individuals based on organizational needs as requested.
Manage the ShareVision Helpdesk: Provide technical support to staff regarding data input, troubleshoot and investigate questions and concerns, and guide users through steps to resolve issues.
Create and manage staff security settings and access to the information system – create new user accounts, change access levels, and remove user access.
Test system upgrades to ensure pages, workflows, and reports run correctly.

Host training sessions for staff and one-on-one training as requested.
Promote and monitor the integrity and security of data/information for the Supported Individuals.
Audit ShareVision files/date regularly – minimum once a year.
Administrative support to management as directed.
Updates and maintains all Supported Individuals-related forms and data.
Able to envision new forms, features, and ways the system can be configured further as Reena's needs evolve and grow.
Be the ShareVision subject matter expert—Learn about features and recommend how they can enhance user experience and/or business processes. This includes keeping up to date on information and resources provided by the vendor (e.g., knowledge base, release notes, monthly newsletter, and monthly webinars).
Provide end-user support, including troubleshooting and working with the vendor as our primary point of contact. 
Creating and/or editing forms, portals, and pages to support Reena's business requirements
Regularly meets with different Reena departments to understand business requirements.
Work with the vendor to identify options and/or solutions to meet Reena's business requirements. Qualifications Include:
Formal Education and Experience

1-2 year/s College Certificate or Diploma in Information Technology or related field.
1-2 years experience in an IT application support or IT-related roleKnowledge of the non-profit and development sector is an asset.
Knowledge of Windows-based servers, Androids, iPhones, tablets, network and Firewall applications, an asset
Technologically savvy – intermediate-level Microsoft O365 environment, Office Suite, Active Directory, Microsoft Exchange and ability to learn new programs and databases.
Previous experience working with, supporting and/or implementing SaaS (software as a service) applications, an asset
System and/or business process analysis
Experience with reporting/report design 
Strong communication and organizational skills

Creative Problem Solving, Decision Making and Initiative

Thinks "outside the box" to identify new solutions.
Ability to evaluate alternative solutions and identifies and acts on the optimum course of action.
Ability to think imaginatively to develop creative solutions or options.
Ability to think ahead plan for contingencies and effectively prepare and organize resources and activities.
Ability to manage multiple priorities successfully.
Well organized with keen attention to detail.
Able to prioritize multiple assignments and meet strict deadlines.

Interpersonal Skills, Respect, and Conflict Resolution

Excellent communication skills, verbal and written.
Takes personal responsibility for resolving service issues in a timely manner.
Produces good results when working with others by displaying tact, cooperation, sensitivity, and respect for the opinions and situations of others and their culture.

Collaboration and Customer Services

Reinforces sharing of expertise between team members and among teams to achieve superior services/results.
Helpful and encouraging others to learn new and different parts of their jobs by sharing knowledge, experience, and information.
Exceptional Customer Service skills. Additional Information:
Reena is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act ('AODA'). If you require accommodation for disability during any stage of the recruitment process, please notify Human Resources.

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